Re: Best Practices for Measuring Usability

I would also encourage you to read some of the classic books.  Rubin  
and Chisnell have just published the 2nd edition of "Handbook of  
Usability Testing", for example.  And consider joing the Usability  
Professionals' Association and attend their conference.

I'm a bit concerned that you said you would be measuring time in your  
earlier note, but here you say you expect a think-aloud.  Time would  
not be very informative if they are thinking aloud--too much variation  
in how people discuss.  Think alouds can also affect error rates.     
The above book has some good advice about using think-alouds.

Sharon
Quoting [email protected]:

> Hello All,
>
> I appreciate all the quick response; all the materials were really helpful
> to get an idea and gathering knowledge about usability testing; however
> would still be waiting if someone would like to share their experiences
> regarding any major problems faced during the user testing; as while
> conducting few of my tests, I noticed that few of the users were very
> conscious when they knew that they are being noticed and the sessions are
> being recorded. I believe this would not lead me to the results I am
> targeting for; also I noticed that they are unable to think a loud as I
> see them being conscious and hastate to do so in presence of a
> representative taking notes; any guidance or shearing from the members
> would be great help.
>
> Thanks once again.
>
> Best Regards,
> Sandeep Rathod
> Sr. HCI Designer
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> Zycus - SAVE WITH EASE
> Email: [email protected] | Tel. Desk: +91 22 6640 7676 (Extn: 7689)
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