[EP-tech] Keep your customers coming back for more!
"Business Events" <[email protected]> Fri, 27 Jan 2006 18:25:45 -0600
| Newsgroups | gmane.comp.web.eprints.devel,gmane.comp.web.eprints.general |
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<title>Keep the Customer Satisfied</title>
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<td width="100%"> <h2 align="center"><font color="#CC0033"
size="6" face="Tahoma"><strong><em>Stop
losing customers to the
competition!</em></strong></font><span style="font-family: "Trebuchet
MS"; font-size: 12.0pt;"><font face="Tahoma"><br>
</font><font size="2" face="Tahoma"><strong>Often your best
business
comes from customers you already have. The competition is
chasing
<u>your</u> customers - make sure you don't lose
them</strong></font></span></h2>
<div align="center">
<p><font color="#330066" size="7" face="Georgia, Times New
Roman, Times, serif"><font color="#6600FF" size="6" face="Times New
Roman"><font size="7" face="Tahoma"><strong><font size="6"><em><font
color="#6633FF" size="7">K</font></em><font color="#6633FF"
size="7">eeping</font></font></strong><font color="#6633FF" size="6"><font
size="7"><strong><em>
C</em></strong></font></font></font></font></font><font
color="#6633FF" size="7"><strong><font
face="Tahoma">ustomers</font></strong></font><font color="#660066" size="7"
face="Tahoma"><br>
</font><font size="2" face="Tahoma"><strong> <span
style="font-family: "Trebuchet MS"; font-size: 12.0pt;"><font
face="Tahoma"><strong><font size="4">Learn
the secrets</font></strong><font size="4"> that keep
<u>your</u>
customers coming back to
<u><strong>you</strong></u></font></font></span><br>
</strong></font><span style="font-family: "Trebuchet
MS"; font-size: 12.0pt;"><font face="Tahoma"><br>
We all know it's cheaper to keep a customer than get a new
one,
but do you <u>know</u> how to get the</font></span><font
face="Tahoma">
most from your existing customers and keep them coming back
for
more?</font></p>
</div>
<p><font size="2" face="Tahoma">In business today competition
is intense.
People have more choice, it's easier for them to find other
suppliers
or goods and it's easier to compare prices. If you are not
going
to be continually pushed on price you need generate customer
loyalty</font></p>
<p><font size="2" face="Tahoma">Keeping Customers is a concise,
clear
and valuable seminar that gives you simple yet effective ways
to
ensure your customers have a positive perception of you and
your
product or service and they keep coming back for
more</font></p>
<p><font size="2" face="Tahoma">Just being 'customer focussed'
is
not enough, you have to understand the customer. You have to
know
how they think, realise what they want and manage the way you
deal
with them to make sure you get what you want. When you
understand
how these interactions work, you can use them to build
customer
confidence and loyalty</font></p>
<p><font size="2" face="Tahoma">Imagine that it was easy to
keep your
existing customers and that they were readily recommending
you to
others. They want to deal with you <u>not</u> the
competition. They
are loyal to you, your product and your company. You can then
grow
your business without constantly having to find new
customers.</font></p>
<p><font size="2" face="Tahoma">We give you the secrets,
skills, tips
and techniques you need to keep the customer coming back.
'Keeping
Customers' is a practical and easily absorbed seminar that
guarantees
you have the skills and techniques to keep and generate more
business
from your customers</font></p>
<p><font size="2" face="Tahoma">By the end of the course you
will
understand your customer and how to keep them, better than
you ever
have before</font></p>
<p><font size="2" face="Tahoma"><strong>You will learn ....
</strong></font>
</p>
<table style="BORDER-COLLAPSE: collapse"
cellpadding="2" width="100%" border="0">
<tbody>
<tr>
<td width="50%" height="258" valign="top"> <ul>
<li><font size="-1" face="Tahoma">How are customer
<strong>perceptions
and expectations</strong> created, understand the
real
facts and how you can make a difference
</font></li>
<li><font size="-1" face="Tahoma">What keeps the
customer
happy, know how to find out what
<strong><u>they</u></strong>
think is important</font></li>
<li><font size="-1" face="Tahoma">Discover the
<strong>golden
key</strong> to developing exceptional customer
relations</font></li>
<li><font size="-1" face="Tahoma">Use <strong>non
verbal
signals</strong> and body behaviour to get the best
results
</font></li>
<li><font size="-1" face="Tahoma">How to
<strong>build rapport</strong>
quickly and easily with your customers—even
the
‘difficult’ ones</font></li>
<li><font size="-1" face="Tahoma">The myths of
rapport building,
and what <strong>REALLY</strong> works</font></li>
<li><font size="-1"
face="Tahoma"><strong>Discover</strong>
why false rapport (manipulation) doesn’t work
in
the long term </font></li>
</ul>
</td>
<td valign="top" width="50%"><ul>
<li><font size="-1" face="Tahoma"> Learn how to make
sure
your customers<em>'feel'</em> they get <strong>what
they
want</strong></font></li>
<li><font size="-1" face="Tahoma">Change your
customer perceptions
and your own to achieve greater <strong>impact and
effect</strong></font></li>
<li><font size="-1" face="Tahoma">Find your customer
<strong>secret
‘hot’ buttons</strong>, press the right
ones
and avoid the wrong ones! </font></li>
<li><font size="-1" face="Tahoma">You treat your
customer
as an <strong>individual</strong>, but does it work
for
them?</font></li>
<li><font size="-1" face="Tahoma">How to make sure
you know
what your customer is <strong>really
saying</strong>.
Find out why most people have trouble finding out
</font></li>
<li><font size="-1" face="Tahoma">How much
information can
your customer deal with, how much <strong>keeps the
customer
happy </strong>, and how do you package it best
</font></li>
</ul>
</td>
</tr>
</tbody>
</table>
<p align="left"><strong><font size="-1" face="Tahoma">Who
should attend? </font></strong></p>
<p align="left"><font size="-1" face="Tahoma">Anyone that deals
with
customers for any service or product in either a corporate or
retail
environment, whether face to face or on the phone, YOU if you
want
to learn to be more effective and increase customer retention
and
satisfaction ...</font></p>
<p><font size="+1" face="Trebuchet MS, Tahoma, Verdana, Times
New Roman, Arial"><em><strong>Make
sure your customers keep coming back for
more!</strong></em></font></p>
<p align="left"><font size="-1" face="Tahoma"><strong><em>Make
the
commitment <u>now</u> to attend ...</em></strong></font> </p>
<div align="center">
<p><font color="#330066" size="7" face="Georgia, Times New
Roman, Times, serif"><font color="#6600FF" size="6" face="Times New
Roman"><font size="7" face="Tahoma"><strong><font size="6"><em><font
color="#6633FF" size="5">K</font></em><font color="#6633FF"
size="5">eeping</font></font></strong><font color="#6633FF"
size="5"><strong><em>
C</em></strong></font></font></font></font><font
color="#6633FF" size="5"><strong><font
face="Tahoma">ustomers</font></strong></font><font color="#6633FF" size="5"
face="Tahoma"></font></p>
</div>
<p align="center"><font size="2"
face="Tahoma"><strong><em>...all
in three hours?...</em></strong></font></p>
<p align="center"><font size="2" face="Tahoma"> <strong>here's
what
People Management Magazine has to say </strong></font><br>
<em>"the evidence suggests that the bite-sized workshop
does
deliver" </em> </p>
<p align="left"><font size="1"
face="Tahoma"><strong>Don’t just
take our word for it, our customers are our best
recommendation<span lang="en-au">
- </span>What do they have to say about the trainer and about
our
seminars? Here are a few comments from our hundreds of
delighted
customers...</strong></font></p>
<div align="center">
<center>
<table cellspacing="1" cellpadding="2" width="100%"
border="0">
<tbody>
<tr>
<td width="50%" height="266" valign="top"><ul>
<li><strong><font size="2">Excellent, gave good
ideas
to work with and plenty of food for thought -
</font></strong><font size="2">Steve
Marsland Migatronic Welding Services
</font></li>
<li><font size="2"><strong>Very informative, easy
to
follow, practical advice</strong> - Kate
Snowden Birdsall
Services Ltd </font></li>
<li><font size="2"><strong>Very clear and thought
provoking.
Certainly made me think more about recognising
what
the customer wants - </strong>Marie Haynes CMR
Consultants
</font></li>
<li><font size="2"><strong>Excellent. Great value
for
money. Very engaging</strong> - Phillippa
Brent-Isherwood
East Herts Council </font></li>
<li><font size="2"><strong>An informative insight
into
subconscious selling</strong> - Paul Budd
</font><font size="2">Du
Boulay Contracts </font></li>
<li><font size="2"><strong>Very eye
opening</strong>
- Toby Prior Synergix </font></li>
<li><font size="-1"><strong>Thought provoking,
informative
and enlightening</strong> Janice Tye, Managing
Director,
123 Design </font></li>
</ul>
</td>
<td valign="top" width="50%"><ul>
<li><font size="2"> <strong>An excellent
presentation
of techniques that you can really use</strong>
- Michael
Blishen Bournmouth University </font></li>
<li><font size="2"><strong>Explained a lot of
things
I was not really aware of</strong> - Colin
Spalding
ZAN </font></li>
<li><font size="2"><strong>An introduction to
understanding
your most precious commodity, your clients -
and also
improve your chance of establishing new
ones!</strong>
- Stuart Russell Eden Consulting </font></li>
<li><font size="-1"><strong>A highly gifted
communicator
– the integrity and respect for the
delegates
was outstanding</strong> Angela McShane.Teacher
</font></li>
<li><font size="2"><strong>Enjoyed 'bite-size',
kept
my attention. Excellent trainer</strong> -
Lesley
Callaghan RIWA Ltd </font></li>
<li><font size="-1"><strong>There is no doubt -
it worked
wonders for all present</strong> Rob Firth.
Partner.
Austin Smith Lord. Architects</font></li>
</ul>
</td>
</tr>
</tbody>
</table>
</center>
</div>
<p align="center"><font size="2" face="Tahoma">Take the time to
attend
the</font><font color="#330066" size="7" face="Georgia, Times
New Roman, Times, serif"><font color="#6600FF" size="6" face="Times New
Roman"><font size="7" face="Tahoma"><strong><font size="6"><em><font
size="3">'<font color="#6633FF">K</font></font></em><font color="#6633FF"
size="3">eeping</font></font></strong><font color="#6633FF"
size="3"><strong><em>
C</em></strong></font></font></font></font><font
color="#6633FF" size="3"><strong><font
face="Tahoma">ustomers'</font></strong></font><font color="#6600FF"
size="2">
</font><font size="2" face="Tahoma">seminar and make sure
<u>you</u>
hang onto <u>your</u> customers</font></p>
<div align="center">
<center>
<table style="BORDER-COLLAPSE: collapse"
cellpadding="2" width="86%" border="0">
<tbody>
<tr>
<td width="2%" height="137"> <p> </p>
</td>
<td width="98%"> <p align="center"><font size="5"
face="Tahoma" ><strong>How
much is all this?</strong></font></p>
<p align="center"><FONT face=Tahoma><strong
class="head1"><font size="3"
>Just </font><font size="5"
>£85.00</font><font size="4"
>!</font><font size="2" > </font></strong><b><font
size="2">(+VAT)</font></b></FONT><strong class="head1"><font size="2"><br>
</font></strong><FONT face=Tahoma><font
size="1">Group
Rates: 5 - 9 £75.00; 10+:
£70.00</font><font size="1" >.
Discounts given for charities</font></FONT><font
size="2"><br>
<strong><font color="#FF9900" face="Arial,
Helvetica, sans-serif">BiteSize
Seminars</font></strong><br>
<i><b><span lang="en-au"><FONT face=Arial,
>'Seminars
and Workshops that are <u>great</u>
value'</FONT></span></b></i></font></p></td>
</tr>
</tbody>
</table>
</center>
</div>
<p align="center">5 reasons to book now for the<font
color="#6600FF" size="2">
</font><font color="#330066" size="7" face="Georgia, Times
New Roman, Times, serif"><font color="#6600FF" size="6" face="Times New
Roman"><font size="7" face="Tahoma"><strong><font size="6"><em><font
size="3">'<font color="#6633FF">K</font></font></em><font color="#6633FF"
size="3">eeping</font></font></strong><font color="#6633FF"
size="3"><strong><em>
C</em></strong></font></font></font></font><font
color="#6633FF" size="3"><strong><font
face="Tahoma">ustomers'</font></strong></font>
seminar</p>
<p align="left"><font size="1" face="Tahoma"><strong>Practical
and
realistic</strong>: We deliver practical methods, tools and
techniques
you can really use every day <br>
<strong>Workbook</strong>: We provide an invaluable workbook
to
use and take away with you <br>
<strong>Time Effective and good value</strong>: No waffle or
padding,
high content - great value and in just 3 hours <br>
<strong>Professional Presenter</strong>: We only use the
UK’s
leading business, development and management trainers <br>
<strong>Leading edge material designed for UK
Business</strong>:
Ideas that are specific and relevant to working in the
UK</font></p></td>
</TR></table></td>
</tr>
<tr>
<td width="570">
<div align="center">
<center>
<table cellspacing="1" cellpadding="2" width="100%" border="0">
<tbody>
<tr>
<td> <p align="center"><font size="3" face="Tahoma"
><strong>How
to Book<b></strong></font><font size="2" face="Tahoma"
><br>
<strong>By phone:</strong> 0845 862 2222</font><FONT
size="2" face=Tahoma><br>
<strong>By fax:</strong> 0845 226
0231</FONT></FONT><br>
<strong><font size="1" face="Tahoma">
</font></strong><font size="1" face="Tahoma"><font size="1"
face="Tahoma">When
booking kindly quote ref KC</font></font></p>
<p align="center"><font size="2" face="Tahoma"><b><font
size="2" face="Tahoma">London
- Maidstone - Guildford<br>
Manchester- Harrogate -
Birmingham</font></b></font></p>
<p align="center"><font size="5" face="Tahoma"><strong
class="head1"><font color="#CC0033">BOOKING
HOTLINE</font><br>
0845 862 2222</strong></font><strong><br><font size="1"
face="Tahoma">
</strong><font size="1" face="Tahoma">When booking
kindly
quote ref KC<br>
</font><font size="2"><strong><font color="#FF9900"
face="Arial, Helvetica, sans-serif">BiteSize
Seminars</font></strong></font><br>
<font size="1" face="Arial, Helvetica,
sans-serif"><strong>Most
major credit cards welcome</strong></font><strong
class="head1"><font size="5"><br>
<br>
</font></strong></p>
</td>
</tr>
</tbody>
</table>
</center>
</div>
<table width="100%" height="143" border="0" cellpadding="2"
align="center">
<tbody>
<tr>
<td valign="top" colspan="3"><font size="1" face="Tahoma">
<b>Location
and Booking Details for "<strong>Keeping
Customers"</strong></b></font></td>
</tr>
<tr>
<td valign="top" width="29%"><b><font size="1" face="Tahoma"
>Wed
1st March 2006</font></b></td>
<td valign="top" width="20%"><font color="#6633FF" size="1"
face="Tahoma"><strong>London</strong></font></td>
<td width="51%"><font size="1" face="Tahoma"><strong>The
Bonnington
-</strong> Southampton Row WC1B 4BH</font></td>
</tr>
<tr>
<td valign="top" width="29%"><b><font size="1" face="Tahoma"
>Thur
2nd March 2006</font></b></td>
<td valign="top" width="20%"><font color="#6633FF" size="1"
face="Tahoma"
><b>Maidstone</b></font></td>
<td width="51%"><font size="1" face="Tahoma"
> <b><span lang="en-au">The Hilton - </span></b><span
lang="en-au">Bearstead
Road ME14 5AA</span></font></td>
</tr>
<tr>
<td valign="top"><b><font size="1" face="Tahoma" >Fri 3rd
March 2006</font></b></td>
<td valign="top"><b><font color="#6633FF" size="1"
face="Tahoma" >Guildford</font></b></td>
<td><font size="1" face="Tahoma"
> <b><span lang="en-au">Manor House Hotel - </span></b><span
lang="en-au">
Newlands GU4 8SE</span></font></td>
</tr>
<tr>
<td valign="top"><b><font size="1" face="Tahoma" >Mon 6th
March 2006</font></b></td>
<td valign="top"><b><font color="#6633FF" size="1"
face="Tahoma" >Manchester</font></b></td>
<td><font size="1" face="Tahoma"
> <b><span lang="en-au">The Midland Hotel</span> </b>Peter
Street M60
2DS </font></td>
</tr>
<tr>
<td height="21" valign="top"><b><font size="1" face="Tahoma"
>Tues
7th March 2006</font></b></td>
<td valign="top"><b><font color="#6633FF" size="1"
face="Tahoma">Harrogate</font></b></td>
<td><font color="#000000" size="1" face="Tahoma"><strong>The
Majestic
</strong>- Ripon Road HG1 2HU</font></td>
</tr>
<tr>
<td height="21" valign="top"><b><font size="1" face="Tahoma"
>Wed
8th March 2006</font></b></td>
<td valign="top"><font color="#6633FF" size="1" face="Tahoma"
><b>Birmingham </b></font></td>
<td> <p><font size="1" face="Tahoma"
><b>Britannia Hotel </b>- New Street B2 4RX</font></p></td>
</tr>
<tr>
<td width="29%" height="21" valign="top"><b><font size="1"
face="Tahoma" >Thur
30th March 2006</font></b></td>
<td valign="top" width="20%"><font color="#6633FF" size="1"
face="Tahoma"
><b>London</b></font></td>
<td width="51%"> <p><font size="1" face="Tahoma"
><b>The Strand Palace </b>- The Strand WC2R 0JJ</font></p></td>
</tr>
</tbody>
</table>
<p align="center"><span lang="en-au"><font size="1" face="Tahoma"
><b>9.00
am registration for 9.30pm start to 12.30pm. Workbook, Tea &
Coffee
provided</b></font></span></p>
</td>
</tr>
<tr>
<td width="570" height="">
<p align=left> </p>
<p align=left> </p>
<p align=left> </p>
<p align=left><font
face="Arial, Helvetica, sans-serif"
size=1><strong>Terms and Conditions</strong><br>
<br>
<b>Venues:</b> If it is unavoidable to change venues, we will
contact
you prior to the seminar to confirm the new venue details<br>
<br>
<b>Bookings:</b> All booking information is confirmed by email to
the
email address provided when the booking is made. It is the
responsibility
of the recipient of the email to ensure that the attendees are
informed<br>
<br>
<b>Cancellations:</b> Should an attendee be unable to attend, a
substitute
participant is always welcome. We do not accept cancellations
within three
weeks of the start date of the seminar</font></p>
<p align=left><font
face="Arial, Helvetica, sans-serif"
size=1><b>Payment:</b> Payment is required 7 days prior
to the
seminar. Payment can be made by credit/debit card, bank transfer or
cheque.
A VAT invoice will be raised and sent at the time of booking<br>
</font><font
face="Arial, Helvetica, sans-serif"
size=1><br>
<b>Quality:</b> We reserve the right to change seminar details
where circumstances
make this necessary or when it is considered that the changes will
enhance
the presentation</font></p>
<p align=left><font
face="Arial, Helvetica, sans-serif"
size=1><strong>Address:</strong> BiteSize Seminars, Dept
21
St Loyes House, 20 St Loyes Street, Bedford MK40 1ZL, Phone: 0845 862
2222,
Fax: 0845 226 0231
<p>To stop further communication from us please reply to this
email<br>
This email has been sent to [email protected]
</font>
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