Re: ING Direct - No love for Opera :(

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=0A_=0AHey Harry,=0A =0ASorry for the mixup: ING Direct is an independent s=
ubsidiary of the big ING Dutch bank (internet-only subsidiary <-> higher in=
terest rates), and their website is different: [http://www.ingdirect.com] w=
ww.ingdirect.com=0A =0AStep 1 - Once you are a customer, you have to enter =
your acct #, and the browser optionally remembers it (so far, so good, even=
 with Opera)=0A =0AStep 2 - If ING Direct recognizes that you are coming ba=
ck, it lets you click in your access code (that part works with Opera), and=
 if it does not recognizes your previous visits, it asks you a series of se=
curity questions - after which you can check a checkbox to make them rememb=
er you on that computer. This is the part that doesn't work: every single t=
ime, I have to answer some security questions (does not work with Wand, sin=
ce these are not password fields, just plain text fields).=0A =0AMy guess i=
s either JavaScript issue and/or cookie handling. Hopefully if enough peopl=
e email them about Opera issues, they'll fix them :|=0A =0AHope the (length=
y) explanations made sense!=0A =0ACharles=0A=0A=0A-----Original Message----=
-=0AFrom: "Harry Lake" <[email protected]>=0ASent: Monday, July 19, 2010 2:=
33pm=0ATo: "Using Opera" <[email protected]>=0ASubject: Re: [OU] ING Di=
rect - No love for Opera :(=0A=0AAt 19:20 19-7-2010 CEST, Charles wrote:=0A=
=0A_=0AHey guys,=0A=0AI am hoping that enough of you will inquire with them=
 about upcoming support for Opera, as I just did :) I think the world's lar=
gest *internet* bank should consider supporting over ~150 million Opera use=
rs:=0A=0A"We are unable to assist you with troubleshooting the Opera browse=
r, because it is not a browswer we support."=0A=0A(The issue I contacted th=
em about: I have to re-enter my "secret questions" every time I log in, doe=
s not seem to register the "remember this computer" cookie - even when mask=
ing as IE - the rest of the site works fine, and that problem started in Op=
era after they made some changes a few months ago. Figuring out a way aroun=
d this issue would be nice, but I just wish I no longer had to hear "we don=
't support [standard compliant browser X]"...)=0A=0A=0AWhere is ING Direct =
located? I have an ING a/c - albeit ex-Postbank, so there may be some diffe=
rences - and everything works fine. My recent experience is that there are =
sites which used to accept Opera only if I masked or ID'd as something else=
 but which now only accept Opera if I leave it IDing as Opera.=0A=0AYou can=
 at least point out that in Holland ING appears to accept Opera. As indeed =
do my main bank (Rabo), Visa and Barclays.=0A=0ACheers,=0A=0AHarry=0A=0A
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<font face=3D"arial" size=3D"2"><DIV>_<BR>Hey Harry,</DIV>=0A<DIV>&nbsp;</D=
IV>=0A<DIV>Sorry for the mixup: ING Direct is an independent subsidiary of =
the big ING Dutch bank (internet-only subsidiary &lt;-&gt; higher interest =
rates), and their website is different: <A href=3D"http://www.ingdirect.com=
">www.ingdirect.com</A></DIV>=0A<DIV>&nbsp;</DIV>=0A<DIV>Step 1 - Once&nbsp=
;you are a customer, you have to enter your acct #, and the browser optiona=
lly remembers it (so far, so good, even with Opera)</DIV>=0A<DIV>&nbsp;</DI=
V>=0A<DIV>Step 2 - If ING Direct recognizes that you are coming back, it le=
ts you click in your access code (that part works with Opera), and if it do=
es not recognizes your previous visits, it asks you a series of security qu=
estions - after which you can check a checkbox to make them remember you on=
 that computer. This is the part that doesn't work: every single time, I ha=
ve to answer some security questions (does not work with Wand, since these =
are not password fields, just plain text fields).</DIV>=0A<DIV>&nbsp;</DIV>=
=0A<DIV>My guess is either JavaScript issue and/or cookie handling. Hopeful=
ly if enough people email them about Opera issues, they'll fix them :|</DIV=
>=0A<DIV>&nbsp;</DIV>=0A<DIV>Hope the (lengthy) explanations made sense!</D=
IV>=0A<DIV>&nbsp;</DIV>=0A<DIV>Charles</DIV>=0A<DIV><BR><BR>-----Original M=
essage-----<BR>From: "Harry Lake" &lt;[email protected]&gt;<BR>Sent: Monday=
, July 19, 2010 2:33pm<BR>To: "Using Opera" &lt;[email protected]&gt;<B=
R>Subject: Re: [OU] ING Direct - No love for Opera :(<BR><BR><FONT size=3D3=
>At 19:20 19-7-2010 CEST, Charles wrote:<BR><BR></DIV></FONT>=0A<BLOCKQUOTE=
 class=3Dcite cite=3D"" type=3D"cite"><FONT size=3D2 face=3Darial>_<BR>Hey =
guys,<BR><BR>I am hoping that enough of you will inquire with them about up=
coming support for Opera, as I just did :) I think the world's largest *int=
ernet* bank should consider supporting over ~150 million Opera users:<BR><B=
R>"<I>We are unable to assist you with troubleshooting the Opera browser, b=
ecause it is not a browswer we support.</I>"<BR><BR>(The issue I contacted =
them about: I have to re-enter my "secret questions" every time I log in, d=
oes not seem to register the "remember this computer" cookie - even when ma=
sking as IE - the rest of the site works fine, and that problem started in =
Opera after they made some changes a few months ago. Figuring out a way aro=
und this issue would be nice, but I just wish I no longer had to hear "we d=
on't support [standard compliant browser X]"...)</BLOCKQUOTE>=0A<DIV><BR><B=
R></FONT>Where is ING Direct located? I have an ING a/c - albeit ex-Postban=
k, so there may be some differences - and everything works fine. My recent =
experience is that there are sites which used to accept Opera only if I mas=
ked or ID'd as something else but which now only accept Opera if I leave it=
 IDing as Opera.<BR><BR>You can at least point out that in Holland ING appe=
ars to accept Opera. As indeed do my main bank (Rabo), Visa and Barclays.<B=
R><BR>Cheers,<BR><BR>Harry<BR><BR></DIV></font>
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