Customer Service Features?

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http://forums.oscommerce.com/viewtopic.php?p=216909#216909
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Hey all, I've just downloaded osCommerce and am getting ready to install it and take it for a spin.  Wanted to know if anyone could tell me what kind of customer service features it includes.  I'm needing a solution that incorporates the following features.

All business must be done from the Web:

Customer emails and the customer service responses and notes must be posted to a user's account (would be nice to include the feature to allow the user to see the service notes or not).

Order histories must be kept online and be accessible by the user and service agents.

Customer must be able to call/email an agent.  Agent must be able to access the customer's account from any computer with a Net connection.

I'm going to start digging into osCommerce right now to see if these features are included, but if anyone could give me a heads-up I would greatly appreciate it.

Thanks!