RE: Myth of loose coupling

>> In the extreme
>> case, the information might have been rearranged on the page 
>> so much that a
>> person used to the old layout might need to call Amazon to 
>> figure out how to
>> deal with the new interface (tight coupling).
> 
> 
> Yes, but there is quite a bit of leeway that Amazon has 
> before that becomes an issue.

May be the fact that there is a human on the client side plays some role in that. What do you think?

Ugo