Re: [Sigia-l] Learning and development on company intranets

Hi 
I'm currently hooked up in conceptualising the design of an intranet
based on target-group analysis. My suggestion for content segmentation
would be to look at the work-roles. But also trying to have the
intranets information "open", which could increase could support a
transparent organisation. And also making it easy to find information
that can be useful for carrying out tasks at work, even if the
information can't be found in "my area", thus decreasing the time taking
to call / emailing people trying to find an answer/information before
solving the task. 

Also I worked last year with a multi-national company in the transport
businiess. And their intranet was the best I have ever seen (all
inhouse-work). The intranet was based on tagginng all caontant and the
first thing I was supposed to do when logging on was to create a
profile, describing my work role and interests. And also tag it wih
relevant keywords. Then I could get all informaiton tagged with the same
words, no matter in which department. Thus increasing chanses for
different departments finding out of each others work, no matter  which
country. They really encouraged the use of the  intranet for this
purpose. 





<-----Ursprungligt Meddelande----->

 	 	From: Jonathan Culling [[email protected]]
Sent: 23/2/2009 1:17:33 PM
To: [email protected]
Cc: [email protected]
Subject: [Sigia-l] Learning and development on company intranets 

Hi everyone, 

Please excuse the cross-posting. I'm after some advice on learning and
development for a large global intranet. 

We are currently designing a global intranet for one of our clients and
they have asked us to come up with some examples of how other people
have executed the 'Learning and Development' sections on their intranet.
Obviously this is quite tricky because we have no access to other
intranets. We've looked through the 2008 Nielsen Intranet Annual, but
only came up with scraps on the subject. 

Here's some background: 

* The business is made up of many business units based in countries
around the world, 

* The intranet has global, departmental, regional and business
unit-specific sections for content provided by those groups and relevant
to those audiences, 

* Learning and development can also be segmented in the same way (for
example, induction to the Prague office, global training for managers), 

* English is the main business language of the intranet, but some
regions and countries (for example, Latin America) have sections in the
local language, 

* e-Learning is provided for some topics, and this is available on a
separate site. 

Please can you give us any solid examples of: 

* Best practice in online learning and development, 

* Best practice on content segmentation for large multi-national
intranet sites, 

* Aggregation of learning content into one place for each user,
especially if the content itself resides in several different locations,
* Good online resources for intranet design. 

Thanks for taking the time to respond. 

Yours, 
Jonathan 

==================== 
Jonathan Culling 
User Experience Director 
Delaney Knox Lund Warren & Partners 
25 Wellington Street, Covent Garden, London WC2E 7DA 
M: 07803 128046 
D: 020 7438 7173 


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Pre cons on March 18 and 19   
Sessions on March 20, 21, 22  
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