[Sigia-l] [JOB] Research Director, Usability Research & Consulting - USA - Market Strategies International - full time

*Research Director – Usability Research & Consulting*



Market Strategies is seeking a *Research Director* for the Usability
Research & Consulting Group.  We have 1 opening to be filled, preferably in
either Livonia, MI or Portland, OR, although other locations are available.
The Research Director is responsible for developing relationships with
current clients and prospects to generate new business, grow existing
accounts, design and deliver custom research studies and ensure that all
deliverables given to clients meet or exceed expectations.



*Responsibilities:*

   - Develop business relationships with new and existing clients.
   - Prepare proposals for projects involving high-level research design.
   - Serve as the primary client contact for all project-related issues and
   oversee project teams.
   - Design research approaches to achieve complex research objectives,
   applying creativity and innovative thinking as appropriate.
   - Explore and evaluate emerging methodologies for usability research.
   - Manage project budgets to ensure that they meet profitability revenue
   goals.
   - Moderate research sessions, conduct analysis and write highly useful
   and usable reports.
   - Presents research findings.

*Required Qualifications:*

   - Bachelor’s degree in human factors-related discipline (cognitive
   psychology, industrial design/engineering, human-computer interaction,
   information science, etc.), or combination of education and relevant
   experience in the field.
   - Minimum 2 years of experience in sales and marketing of usability
   services or website consulting services, including direct client
   relationship and account management.
   - Minimum 4 years of designing, conducting and managing customer
   experience evaluation of website, software or hardware projects including
   recruiting, questionnaire design, moderating usability test sessions,
   analysis and reporting of results.
   - Ability to travel to client locations up to 40% of the time, if
   necessary.
   - Strong written and verbal communications skills.

*Desired Qualifications:*

   - Advanced degree in human factors-related discipline (cognitive
   psychology, industrial design/engineering, human-computer interaction,
   information science, etc.).
   - Experience conducting research within one or more of our core industry
   groups: Communications, Energy, Financial Services, Healthcare and
   Technology.
   - Experience in selling and/or conducting website analytics reporting
   services using WebTrends, Omniture, Google Analytics, or similar.
   - Familiarity with quantitative market research services:  Brand studies,
   customer satisfaction modeling, discrete choice/conjoint, market
   segmentation, or messaging and communications.

Interested parties should direct inquiries to Sarah Naasko, Usability
Research & Consulting Group Lead, [email protected],
734-837-5446.
------------
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Peabody Hotel in Memphis
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