Re: Unifying How to ask help guides

Hi Mikko,

Yes, I agree we should try to unify these two first guide and portions of
the third into one document, to avoid information scattering.

Do you have time to work on this? You can merge them all into another doc
and later we can move its contents to the "asking-for-help" or
"ask-for-help" docs, whichever we decide has a "better" naming.

Thanks for the heads up!

-- israel


On Fri, Jun 26, 2009 at 6:16 PM, Mikko Ohtamaa wrote:

>
> There are two how to ask help guides:
>
> http://plone.org/documentation/how-to/asking-for-help
>
> http://plone.org/documentation/how-to/ask-for-help/
>
> and one, often related, troubleshooting guide:
>
>
> http://plone.org/documentation/how-to/diagnosing-third-party-product-installation-problems/
>
> I think these three could be unified.
>
> Few ideas:
>
> - Cut away "fluffy" speak without details, because it is not helping the
> user
>
> - Write asking help story for support forms and IRC
>
> - Go deep enough in details so that the developers can actually answer the
> problem (how to extract log files, how to run buildout in verbose mode)
>
>
>
>
> --
> View this message in context:
> http://n2.nabble.com/Unifying-How-to-ask-help-guides-tp3162393p3162393.html
> Sent from the Documentation Team mailing list archive at Nabble.com.
>
>
>
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