Making docs more data-driven
Alexander Limi <limi-z4DKO/[email protected]>
| Newsgroups | gmane.comp.web.zope.plone.documentation |
|---|---|
| Message-ID | <[email protected]> |
Hi docs-curious (and Karl Horak, who I guess is more metrics-curious :), There's a great write-up from the Mozilla support team where they talk about how they made their documentation better by focusing on metrics and measuring what people were looking for that I think is worth a read: http://blog.mozilla.com/sumo/2009/11/06/how-we-improved-customer-satisfaction-by-splitting-up-articles/ I'd love to see us be a bit more metrics-focused in how we approach documentation, get more analytics wired up to the documentation area (or at least publish a list of the most common searches and the most frequently accessed articles). The list of 404 errors I published earlier is a very simple way that we can use metrics to improve documentation, but I'm sure you have other ideas too. This is another thing for our "back pocket" once the dust has settled after the KB switch-over. Just wanted to send out an email before I forgot. :) -- Alexander Limi · http://limi.net ------------------------------------------------------------------------------ This SF.Net email is sponsored by the Verizon Developer Community Take advantage of Verizon's best-in-class app development support A streamlined, 14 day to market process makes app distribution fast and easy Join now and get one step closer to millions of Verizon customers http://p.sf.net/sfu/verizon-dev2dev _______________________________________________ Plone-docs mailing list [email protected] https://lists.sourceforge.net/lists/listinfo/plone-docs