Re: Making docs more data-driven

Alexander Limi wrote:
> Hi docs-curious (and Karl Horak, who I guess is more metrics-curious :),
> 
> There's a great write-up from the Mozilla support team where they talk 
> about how they made their documentation better by focusing on metrics 
> and measuring what people were looking for that I think is worth a read:
> 
> http://blog.mozilla.com/sumo/2009/11/06/how-we-improved-customer-satisfaction-by-splitting-up-articles/
> 
> I'd love to see us be a bit more metrics-focused in how we approach 
> documentation, get more analytics wired up to the documentation area (or 
> at least publish a list of the most common searches and the most 
> frequently accessed articles). The list of 404 errors I published 
> earlier is a very simple way that we can use metrics to improve 
> documentation, but I'm sure you have other ideas too.
> 
> This is another thing for our "back pocket" once the dust has settled 
> after the KB switch-over. Just wanted to send out an email before I 
> forgot. :)


Yeah I agree, and think we should also look further into how the Mozilla 
community manages its documentation in SUMO for ideas.

-- israel


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