Re: Support forums / mailing lists future?

+1 for trialling stackoverflow instead of sending to plone users list.

Do we have enough of us on stackoverflow currently?,
or would we need to do more to get the unanswered questions in the  
face of the community?

On 31/01/2010, at 7:53 PM, Alexander Limi wrote:

> While it would be great if we could get some momentum on the mailing  
> list / forum / comments integration, that will take quite a bit of  
> work, and should probably be an extension of what Timo is doing with  
> plone.app.discussion and/or Ploneboard.
>
> In the meantime, I'd like to do the following that we discussed at  
> the Plone conference:
> 	• Modernize the support page to have an easier overview of what  
> kind of support is available, similar to (but not identical, it's an  
> older proposal) the screenshot attached.
> 	• Use the Plone page on Stack Overflow for a period, to test if  
> that works better for the people that we usually send to the plone- 
> users mailing list. Some advantages:
> 		• Only uses OpenID to log in, and now that Google and Yahoo and  
> other major providers let their users log in using OpenID, that's a  
> very low barrier.
> 		• Stack Overflow publishes an XML dump of their content under a  
> Creative Commons license every N weeks, so we can always get our  
> content back
> 		• Built-in reputation management, which is the major problem with  
> mailing lists — "is this person just talking crap, or does he really  
> know what he's saying?"
> 		• Easy to subscribe to unanswered questions via RSS
> 		• Increased exposure to frustrated .NET and Java users looking for  
> a great CMS. ;)
> 	• Keep the mailing lists for more in-depth discussions that aren't  
> necessarily troubleshooting and the kind of questions that typically  
> show up on plone-users
> 	• Evaluate how well Stack Overflow worked for us at the end of the  
> period, and revert if we find that it didn't work out.
> I'd like to try this first, and then look at other solutions in the  
> meantime. I do think we have to bite the bullet and provide a kick- 
> ass comment/forum infrastructure with proper email integration  
> eventually, and it should be easier to do this with the latest  
> improvements to our infrastructure. (ie. using Archetypes for  
> something like this isn't really the best idea ;)
>
> Does this sound like a reasonable plan?
>
> -- 
> Alexander Limi · http://limi.net
>
>
> On Thu, Jan 28, 2010 at 3:50 PM, Mikko Ohtamaa <[email protected] 
> > wrote:
>
>
> JonStahl wrote:
> >
> > If there is someone who wants to tackle adapting Listen to  
> Plone.org,
> > we have a Plone.org buildout that you can check out and start  
> hacking.
> > I'd expect the big challenge would be migrate the mailing list
> > archives.  I'm pretty sure that the plone-admins team can help you  
> get
> > a dump from mailman if you want to tackle it.
> >
>
> I sent a question regarding this to Listen-dev
>
> http://www.coactivate.org/projects/listen/lists/listen-dev/archive/2010/01/1264722365668/forum_view
>
> The actual process of submitting the message was quite  
> straightforward. Just
> hit "Write new message" after you are logged in. As a side note  
> there was no
> hint you must log in.
>
> Subscription is also a one-click process for those who prefer  
> traditional
> email delivery.
>
> What I still could hope to see is "notify me for new messages for this
> thread only" feature, so that you don't need to subscribe the whole  
> list,
> but your own questions only.
>
> -Mikko
>
> --
> View this message in context: http://n2.nabble.com/Support-forums-mailing-lists-future-tp4465604p4477055.html
> Sent from the plone.org Web Site mailing list archive at Nabble.com.
>
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> < 
> support3 
> .jpg 
> > 
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