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<[email protected]> |
Hello Jim:
So the phonebook extra info is gone on your original and **all ** backup
files? That would seem impossible unless, indeed, the corrupted
"original" Ecco, in turn, corrupted the data files that you tried to
open with it. This is very worrisome, as computer crashes are,
unfortunately, fairly commonplace. Your experience should serve as a
serious warning to the rest of us, i.e. if the computer crashes with
Ecco open, copy your Ecco data and backup files before trying to open
them, and if you get the error message, reinstall Ecco.
Glad you recovered most of your data.
Please do report any further developments. We can all learn from your
experience.
Santiago
On 8/30/2014 9:08 PM, 'Jim Conway' [email protected] [eccopro] wrote:
>
> Thanks, Santiago. Here are my responses:
>
> 1 - Somehow, the original Ecco (on the machine that crashed) got
> corrupted and, in turn damaged every Ecco *data* file that you tried
> to open with it (ie your backup files) That would explain why you
> cannot open the file in the spare machine and/or with the re-installed
> Ecco. The fact that you can create a new file woull indicate that the
> problem is file related. Do you have an Ecco data file that you did
> *not* try to open with the "original" Ecco (the one that crashed)? If
> so, COPY it and try to open the copy in the spare machine
>
> I have tried several Ecco data files (backups that I did not
> previously try to open on my main machine) on the laptop, with the
> same results, unfortunately. So it doesn't appear to be the result of
> a corrupted installation damaging all of my data files.
>
> 2 - The problem may somehow be Win7 related. Do you have access to an
> XP machine? You might try there.
>
> I do not have access to an XP machine, so that's not an option for me.
>
> 3 - The only other explanation is that the problem is password-based.
> I am sorry to ask this, but are you absolutely 100% certain that you
> are using the correct password
>
> I am sure the password is right!
>
> - The "Database Recover" suggestion in a previous email seems worth trying
>
> I have now tried the Database recover option. It worked to open the
> file, and the calendar entries all appear to be there, which is a HUGE
> relief!! The problem is that it seems to have destroyed my phonebook
> (all of my custom fields, which is where I put all my critical info,
> appear to be gone). Any clue how to get that back?
>
> *From:*[email protected] [mailto:[email protected]]
> *Sent:* Saturday, August 30, 2014 3:53 PM
> *To:* [email protected]
> *Subject:* Re: [eccopro] Help please! A New Twist on the "Low Memory
> Condition" Problem
>
>
>
>
> Hi there:
>
> The only logical explanations to what you are experiencing are that:
>
> 1 - Somehow, the original Ecco (on the machine that crashed) got
> corrupted and, in turn damaged every Ecco *data* file that you tried
> to open with it (ie your backup files) That would explain why you
> cannot open the file in the spare machine and/or with the re-installed
> Ecco. The fact that you can create a new file woull indicate that the
> problem is file related. Do you have an Ecco data file that you did
> *not* try to open with the "original" Ecco (the one that crashed)? If
> so, COPY it and try to open the copy in the spare machine
>
> 2 - The problem may somehow be Win7 related. Do you have access to an
> XP machine? You might try there.
>
> 3 - The only other explanation is that the problem is password-based.
> I am sorry to ask this, but are you absolutely 100% certain that you
> are using the correct password? Have you tried NO password (just
> clicking the OK button without inputting a password)?
>
> Other thoughts:
>
> - The "Database Recover" suggestion in a previous email seems worth trying
>
> - You may try the "Eccoext" alternative that was mentioned also in a
> previous email. Although I also not use it, Eccoext has some features
> that may be of help such as the "traveling mode" installation
>
> Slang, are you there? Any t ips you can offer?
>
> Best of luck!
>
> Santiago
>
> On 8/29/2014 8:21 PM, 'Jim Conway' [email protected]
> <mailto:[email protected]> [eccopro] wrote:
>
> I have been using Ecco Pro since 1995, and have rarely had any
> troubles. Today, suddenly, I am completely unable to use the program,
> or even to open my data file. I could really use some help.
>
> My computer is a desktop with a very fast, modern Intel processor and
> 16GB of memory and Windows 7 Ultimate 64 bit. I installed Ecco Pro
> about 2 years ago on this machine using the EccoPro 64 -
> Installation.msi from Compusol. I am not using any of the add-on
> tools ("Ecco extension," etc.); it's just plain old vanilla EccoPro 64
> bit.
>
> I suspect the problem was caused by my having to do a "hard restart"
> earlier t oday (the computer appeared to be stuck and would not go
> fully into sleep mode, so I powered it down without doing a proper
> shutdown). Ever since then, I cannot fully open the file.
>
> Fol lowing the hard restart, when I tried to reopen EccoPro, the
> program opened, and the dialogue box where I enter my file password
> appeared. Normally, when I enter the password and click "OK," the
> file opens right up. Instead, however, I got the message "Please Note
> . . . Unable to complete command, low memory condition detected." I
> have reviewed many years of posts to the EccoPro group about this, and
> I know that many others have had the same error message, and the
> problem for them was that they had reached one of EccoPro's memory
> limits. In all of those previous posts that I reviewed, however, this
> error message appeared when the user tried to add another appointment,
> or add something to a folder, not when simply openi ng their file. It
> seems that, for them, deleting some appointments, or deleting some
> other items from a folder, would typically solve the problem. My
> issue did not arise when trying to add something to a folder, but
> simply just trying to open my data file, and it happened right after
> my hard restart. And, unlike others who can simply delete some items,
> I can't even OPEN my data file to delete anything.
>
> At first, I thought it was no big deal; I figured that the hard
> restart had simply corrupted my active EccoPro data file, since Ecco
> was running and my data file was open at the time of the hard
> restart. I am a backup fanatic, and I have daily network backups
> going back weeks. But none of the backups work either! I tried my
> backup from yesterday; from the day before yesterday, the day before
> that; I tried one from three weeks ago; they all have the same
> problem, and yet all of them were working fine at the time of the
> backups. I then uninstalled and reinstalled Ecco, thinking it was a
> corruption with the installation of the program itself, but that
> didn't work. I found and deleted my ecco.cfx, ecco.fdb, and ecco.alm
> f iles from the C:\Users\[MyName]\AppData\Local\VirtualStore\Windows
> folder, but that didn't do anything either. I ran CheckDisk on my C
> drive (an SSD, where the program is installed) and my D drive (a
> second SSD, where my data files are), to see if it was a problem with
> my disks, but no problems were found.
>
> I even did a new installation of EccoPro on a spare Windows 7 laptop,
> and tried to use my backup data file from 3 weeks ago, but I got the
> same error message. How can that be???????
>
> I have spent the last 2 hours trying virtually everything, reading old
> posts from this list, etc., but nothing works. Since I have backups
> that worked fine at the time I backed them up, and now none of them
> work, it seems to me that the Database -- Recover tool is not the
> solution, right?
>
> Can someone tell me what I am missing? It's probably obvious, but I
> can't think of it. My Ecco calendar and phonebook are critical to me
> and I can't see either of them.
>
> Thanks for any help,
>
> Jim
>
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