Re: Fwd: Eccoext.exe False Positive submission (3653445)

I already have a case open with
Bitdefender and send them also the Symantec reply. They are very
slow to respond. :'(

Here is their last response from 10/30/2014:

Dear Friedhelm Dohmann,

Please be informed that we are currently working on resolving your
Customer Care request, ticket no: 2014102702170002, and will be
getting back to you shortly.

Thank you for your patience.

Regards,

Bitdefender Customer Care Team

---

To add the the public pressure every Ecco user might open his own
case with the error or virus detail received.

Thanks,

BTW: If know, please send me the AVAST link used to request
white-listing "eccoext.exe".

Friedhelm Dohmann

http://www.compusol.org/

http://www.creativeservices.org/

www.creativeservices.org

www.beaufortfilm.org

www.eccopro.com

P.O. Box 927

Beaufort, SC 29901

+1.843.522.2000

Skype: fdohmann

in Germany:

Am Sonnenhang 3

58511 Lüdenscheid

http://www.linkedin.com/in/creativeservices http://www.facebook.com/CompuSolCreativeServices/ http://youtu.be/PGAxaH5eEc8

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and Advanced
Hosting Solutions

The Home of EccoPro for Windows 7 & 8
64-bit and 32-bit

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On 11/3/2014 2:12 PM, Bhushan Kapur b.kapur-H217xnMUJC0sA/[email protected] [eccopro]
wrote:

Â

so does Bitdefender!!
:-(

bhushan

On 11/2/2014 9:08 PM, Bill
Kingsbury [email protected]
[eccopro] wrote:

Â

I reported eccoext 4.6.7.6 to Avast about two weeks
ago,

but they haven't responded... www.virustotal.com shows

20 of 54 antivirus engines still rate it "infected".

Bill

https://www.virustotal.com/en/file/cdedff165efc85df7483fc2f04b0bf3f792d552cd6111c7da5bba44cb344b140/analysis/1414979956/

SHA256:
cdedff165efc85df7483fc2f04b0bf3f792d552cd6111c7da5bba44cb344b140

File name: eccoext.exe

Detection ratio: 20 / 54

Analysis date: 2014-11-03 01:59:16 UTC ( 0 minutes ago
)

--- At 03:13 PM 02 11 2014, Friedhelm Dohmann [email protected]
[eccopro] wrote:

>

Ecco
Groupies ...

We got "eccoext.exe" cleared by Symantec (see below!).
Norton Internet Security reported that version 4.6.7.6
installed the virus Infostealer.Gampass in
eccoext.exe. If somebody else receives similar
messages with competing virus scanners please send me
a hint to "[email protected]"
with the virus name and the name of the security
software so I can try to get other "False Positives"
solved.

Thanks,

Friedhelm Dohmann

http://www.compusol.org/

http://www.creativeservices.org/

---

www.creativeservices.org

www.beaufortfilm.org

www.eccopro.com

P.O. Box 927

Beaufort, SC 29901

+1.843.522.2000

Skype: fdohmann

in Germany:

Am Sonnenhang 3

58511 Lüdenscheid

http://www.linkedin.com/in/creativeservices http://www.facebook.com/CompuSolCreativeServices/ http://youtu.be/PGAxaH5eEc8

Creative
Design and Advanced
Hosting Solutions

-------- Original Message --------

Subject: [No Reply] False Positive submission
(3653445)

Date: Sun, 02 Nov 2014 10:07:22 +0000

From: falsepositives-okLH5SSHHyRWk0Htik3J/[email protected]

To: [email protected]

In relation to submission [3653445].

Upon further analysis and investigation we have verified your submission
and, as such, the detection(s) for the following file(s) will be removed
from our products:

    69C5FDC531BEDFFD9CAAE861A46F49B0 -
eccoext.exe

The updated detection(s) will be distributed in the next set of virus
definitions, available via LiveUpdate or from our website at
http://securityresponse.symantec.com/avcenter/defs.download.html

Decisions made by Symantec are subject to change if alterations to the
Software are made over time or as classification criteria and/or the
policy employed by Symantec changes over time to address the evolving
landscape.

If you are a software vendor, why not take part in our whitelisting
program?
To participate in this program, please complete the following form:
https://submit.symantec.com/whitelist

>

--

bhushan

Dr. Bhushan M. Kapur, D.Phil, C.Chem, FRSC, FACB, FCACB

Associate Professor, Department
of Laboratory Medicine and Pathobiology,

Faculty of Medicine, University of Toronto

Associate Scientist, Sunnybrook Research Institute,

Department of Clinical Pathology, Sunnybrook Health
Science Centre,

Division of Clinical Pharmacology and Toxicology, The
Hospital for Sick Children

"But today he saw one of the
river's secret, one that gripped his soul.

He saw that the river continually flowed and flowed
yet it was always there;

it was always the same and yet every moment it was
new"

- Hermann Hesse in Siddhartha

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Posted by: Friedhelm Dohmann <[email protected]>
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