Re: a rose by any other name

Egbert Eich wrote:

>However we must route people seeking help first to this FAQ and from 
>there to the support mailing lists. As long as the log of a crashed 
>Xserver tells people to report their problem to xfree86@ we will see
>many more of these redundant support questions.
>
>BTW: An FAQ is currently being worked on.
>  
>
Hmm, it wouldn't be too hard to put Egbert's and Sven's idea together 
and make a new list, say [email protected], then just add an 
autoresponder to the [email protected] that says "Hi! The procedure 
has been changed.  Please read the FAQ at _url_here_ first.  Then post 
on the help list if you still need assistance."  At the end of the FAQ 
you list where to get more help ([email protected]).

I've also worked at a place where we had one guy slap a database with a 
searchable web front end together in about a week for the support team 
to use.  Something like this could be made user searchable to save the 
support team time and effort.  Heck, you could even make a mailer 
address that parses log files automatically and spits back possible 
solutions if you want to save time.  Having a FAQ is good but a database 
might be easier to update on a regular bases, perhaps? I'm honestly not 
sure, just tossing ideas out....