Getting my bike to Oban on the train this Saturday
"spicerhugh" <spicerhugh-/[email protected]> Thu, 21 Dec 2006 16:13:20 -0000
| Newsgroups | gmane.culture.bicycle.scottish |
|---|---|
| Message-ID | <[email protected]> |
--4YxuHtmWQyHudGavEum7vz8lM9jDOINJGAjii-M Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable Hello all The whole messy story is posted below..... but, v quickly, I'm=20 trying to get me and my bike to Oban this Saturday... problem: a=20 landslide has closed the line between Ardlui and Crianlarich and the=20 alternative bus service ScotRail have laid on doesn't accomodate=20 bikes.... (even tho I have a passenger ticket and cycle reservation=20 booked weeks ago). I know CityLink will only take bikes on their buses if (a) there's=20 space and (b) if the thing is in a bike bag... Neither is an option=20 for me.... Does anyone know of any other private operator - such as=20 the guy who conveys bikes from Inverness to Durness/Scrabster ? - who=20 could help out here ? Thanks in advance Hugh www.hughspicer.fsnet.co.uk From: Hugh Spicer ([email protected]) Tel: 0141 422 1630 /=20 077 88 178 439 To: Rail Passengers Council Subject: Travelling on the Glasgow to Oban (FirstScotRail) service on=20 Sat 22/12/2006 =20 =20 =20 =20 Hello =20 I am looking for some assistance / clarification in respect of the=20 above. =20 =20 Background: =20 Around six weeks ago I booked (via ScotRail telesales) a passenger=20 return ticket and cycle reservation for travel on the 0833 Glasgow=20 Queen Street to Oban service on Sat 22/12/2006. =20 On Monday (18/12/2006) I checked both the National Rail=20 (www.nationalrail.co.uk) and FirstScotrail (www.firstscotrail.com)=20 websites just to ensure there were no problems with the Glasgow -=20 Oban service (or anticipated problems). On both sites, however, the=20 following information was provided: =20 =20 Landslips in the Ardlui and Upper Tyndrum areas=20=20 Time Reported: 14 Dec 12:28=20 Route Affected: Glasgow Queen Street - Dalmuir - Dumbarton Central -=20 Helensburgh - Arrochar & Tarbet - Ardlui - Crianlarich - Oban/Fort=20 William/Mallaig=20 TOC/s Affected: First ScotRail=20 Description: Train services between Glasgow Queen Street and=20 Oban/Mallaig are being disrupted due to landslips in the Ardlui and=20 Upper Tyndrum areas.=20 Train services between Glasgow Queen Street and Mallaig will=20 terminate at Arrochar. A replacement bus service will run to Fort=20 William where a train service will operate to Mallaig. Services from=20 Mallaig to Glasgow Queen Street will terminate at Bridge of Orchy=20 where a replacement bus service will run to Glasgow Queen Street.=20 Train services between Glasgow Queen Street and Oban will operate=20 between Glasgow Queen Street and Arrochar & Tarbet, and between=20 Crianlarich and Oban, in both directions. A replacement bus service=20 will run between Arrochar & Tarbet and Crianlarich.=20 Sleeper services to and from Fort William are not operating.=20 Alternative arrangements are being made by First ScotRail for=20 passengers who have already booked on these trains to use sleeper=20 services from/to Glasgow Central or Edinburgh.=20 It is estimated that this disruption will last for up to two weeks. =20 =20 =20 =20 =20 =20 =20 =20=20 You will notice there is nothing in the above indicating cycles=20 cannot be conveyed on the bus service. =20 I decided, however, to contact FirstScotrail to confirm the=20 travelling arrangements with a cycle. The email I sent is as follows: =20 =20 =20 ----- Original Message -----=20 From: Hugh Spicer=20 To: scotrailcustomer.relations-pnomK0Ok1yy41k5uCYKmRQ@public.gmane.org=20 Cc: [email protected]=20 Sent: Tuesday, December 19, 2006 7:36 AM Subject: Glasgow to Oban service Affected:=20=20 TOC/s Affected:=20 Hello =20 I am looking for some advice concerning travelling on the Glasgow to=20 Oban service (in view of the info below*). I have booked to travel=20 this coming Saturday with my bicycle (for which I have a reservation)=20 from Glasgow Queen Street to Oban. Can you please advise what=20 arrangements you have for conveying bicycles on the replacement bus=20 service ? =20 Thanks in advance Hugh Spicer ________________________________________________________ e: [email protected] w3: www.hughspicer.fsnet.co.uk =20=20=20 tel: 0141 422 1630 moby: 07788 178 439 =20=20=20=20 63 Calder Street Flat 2/2=20 Glasgow=20 G42 7RR =20 * this relates to the information above =20 =20 I received no email response from FirstScotRail so telephoned their=20 customer services to get clarification. FirstScotrail customer=20 services inform me - by telephone - that there is no provision for=20 the carriage of cycles on the replacement bus service and that I=20 won't be able to take my cycle on the journey that I have booked. =20 I have a couple of issues with this response. First, if I had not=20 checked the FirstScotRail and National Rail websites and not been=20 aware of the problems and had just turned up at Glasgow Queen Street=20 station on Sat 22/12/2006 would FirstScotRail staff have turned me=20 away saying my cycle could not be accomodated ? (not very good=20 customer service considering I have already booked my ticket and=20 cycle reservation many weeks in advance). Second, on a number of=20 occasions (the most notably being in July 2006) FirstScotRail have=20 provided taxi services for cycles when circumstances dictated they=20 could not be accomodated on train services.=20 =20 In November 2002 a friend and I were travelling - with cycles - to=20 Kyle of Lochalsh but, due to various network problems, missed our=20 connection at Inverness. And what happened ? FirstScotRail provided a=20 taxi shuttle service between Inverness and Kyle of Lochalsh for my=20 friend and I and our bikes. More recently, in July 2006, while=20 travelling from Inverness to Thurso (again with a cycle)=20 FirstScotRail arranged taxi services for the cycle from Inverness to=20 Thurso due to "customer demand" (there wasn't, apparently, sufficient=20 cycle-carrying capacity on the Sprinter trains used on that service).=20 The passengers travelled on the trains and the cycles travelled on=20 the taxi service. =20 So if it can be done in these circumstances then why not now ? =20 I am really annoyed at FirstScotRail's response to this current=20 situation. I do, of course, realise that this situation has been=20 brought about by circumstances beyond FirstScotRail's control but=20 surely they should be able to accomodate all their customers'=20 requirements in getting them (and their bikes!) to their destinations. =20 I would also draw your attention to the following information on the=20 FirstScotRail website: =20 First ScotRail Cycle Rescue=20 You can have complete peace of mind when you travel First ScotRail=20 with your bike. If you are unable to complete the bike portion of=20 your journey as a result of an accident, vandalism or an irreparable=20 breakdown to your bike, First ScotRail Cycle Rescue will ensure you=20 and your bike (if appropriate) are transported at our discretion to: =95 the nearest suitable cycle repair shop or =95 the nearest appropriate railway station or =95 the nearest car rental agency or =95 the nearest overnight accommodation or =95 your home, if nearer Simply call freephone emergency helpline 08000 717 212 and we will=20 assist you according to our terms and conditions. You will need your=20 valid rail ticket to hand. First ScotRail Cycle Rescue is operated by ETA Services Ltd. ETA=20 Services Ltd is authorised and regulated by the Financial Services=20 Authority (FSA). I am sorry about the length of this email. But this trip has been=20 planned for some time to co-incide with a ferry journey from Oban in=20 respect of a Xmas holiday and if I can't take my cycle to Oban then I=20 will have to make extremely difficult alternative arrangements. I=20 just feel that FirstScotRail could do just a little more to help=20 their customers in this situation. If there is anything you can do to resolve this situation it would be=20 very much appreciated. Yours sincerely =20 Hugh Spicer =20 =20=20=20 =20=20 =20=20 =20 =20 =20 =20=20 =20 =20=20 =20 =20 =20 =20 =20 =20 =20 =20 =20 =20 =20 =20 =20 =20 =20=20 =20 --4YxuHtmWQyHudGavEum7vz8lM9jDOINJGAjii-M Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/htm= l4/strict.dtd"> <html> <head> </head> <!-- Network content --> <body style=3D"background-color: #ffffff;"> <!--~-|**|PrettyHtmlStartT|**|-~--> <div id=3D"ygrp-mlmsg" style=3D"width:655px; position:relative;"> <div id=3D"ygrp-msg" style=3D"width: 490px; padding: 0 15px 0 0; float:le= ft; z-index:1;"> <!--~-|**|PrettyHtmlEndT|**|-~--> <div id=3D"ygrp-text"> <p>Hello all<br> <br> The whole messy story is posted below..... but, v quickly, I'm <br> trying to get me and my bike to Oban this Saturday... problem: a <br> landslide has closed the line between Ardlui and Crianlarich and the <br> alternative bus service ScotRail have laid on doesn't accomodate <br> bikes.... (even tho I have a passenger ticket and cycle reservation <br> booked weeks ago).<br> <br> I know CityLink will only take bikes on their buses if (a) there's <br> space and (b) if the thing is in a bike bag... Neither is an option <br> for me.... Does anyone know of any other private operator - such as <br> the guy who conveys bikes from Inverness to Durness/Scrabster ? - who <br> could help out here ?<br> <br> Thanks in advance<br> Hugh www.hughspicer.<wbr>fsnet.co.<wbr>uk<br> <br> From: Hugh Spicer (<a href=3D"mailto:mail%40hughspicer.fsnet.co.uk">mail@hu= ghspicer.<wbr>fsnet.co.<wbr>uk</a>) Tel: 0141 422 1630 / <br> 077 88 178 439<br> To: Rail Passengers Council<br> Subject: Travelling on the Glasgow to Oban (FirstScotRail) service on <br> Sat 22/12/2006<br> <br> <br> <br> <br> Hello<br> <br> I am looking for some assistance / clarification in respect of the <br> above.<br> <br> <br> Background:<br> <br> Around six weeks ago I booked (via ScotRail telesales) a passenger <br> return ticket and cycle reservation for travel on the 0833 Glasgow <br> Queen Street to Oban service on Sat 22/12/2006.<br> <br> On Monday (18/12/2006) I checked both the National Rail <br> (www.nationalrail.<wbr>co.uk) and FirstScotrail (www.firstscotrail.<wbr>com= ) <br> websites just to ensure there were no problems with the Glasgow - <br> Oban service (or anticipated problems). On both sites, however, the <br> following information was provided:<br> <br> <br> Landslips in the Ardlui and Upper Tyndrum areas <br> Time Reported: 14 Dec 12:28 <br> Route Affected: Glasgow Queen Street - Dalmuir - Dumbarton Central - <br> Helensburgh - Arrochar & Tarbet - Ardlui - Crianlarich - Oban/Fort <br> William/Mallaig <br> TOC/s Affected: First ScotRail <br> Description: Train services between Glasgow Queen Street and <br> Oban/Mallaig are being disrupted due to landslips in the Ardlui and <br> Upper Tyndrum areas. <br> <br> Train services between Glasgow Queen Street and Mallaig will <br> terminate at Arrochar. A replacement bus service will run to Fort <br> William where a train service will operate to Mallaig. Services from <br> Mallaig to Glasgow Queen Street will terminate at Bridge of Orchy <br> where a replacement bus service will run to Glasgow Queen Street. <br> <br> Train services between Glasgow Queen Street and Oban will operate <br> between Glasgow Queen Street and Arrochar & Tarbet, and between <br> Crianlarich and Oban, in both directions. A replacement bus service <br> will run between Arrochar & Tarbet and Crianlarich. <br> <br> Sleeper services to and from Fort William are not operating. <br> Alternative arrangements are being made by First ScotRail for <br> passengers who have already booked on these trains to use sleeper <br> services from/to Glasgow Central or Edinburgh. <br> <br> It is estimated that this disruption will last for up to two weeks.<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> You will notice there is nothing in the above indicating cycles <br> cannot be conveyed on the bus service.<br> <br> I decided, however, to contact FirstScotrail to confirm the <br> travelling arrangements with a cycle. The email I sent is as follows:<br> <br> <br> <br> ----- Original Message ----- <br> From: Hugh Spicer <br> To: <a href=3D"mailto:scotrailcustomer.relations%40firstgroup.com">scotrail= customer.<wbr>relations@<wbr>firstgroup.<wbr>com</a> <br> Cc: <a href=3D"mailto:scotrail.enquiries%40firstgroup.com">scotrail.enquiri= es@<wbr>firstgroup.<wbr>com</a> <br> Sent: Tuesday, December 19, 2006 7:36 AM<br> Subject: Glasgow to Oban service<br> <br> Affected: <br> TOC/s Affected: <br> Hello<br> <br> I am looking for some advice concerning travelling on the Glasgow to <br> Oban service (in view of the info below*). I have booked to travel <br> this coming Saturday with my bicycle (for which I have a reservation) <br> from Glasgow Queen Street to Oban. Can you please advise what <br> arrangements you have for conveying bicycles on the replacement bus <br> service ?<br> <br> Thanks in advance<br> Hugh Spicer<br> ____________<wbr>_________<wbr>_________<wbr>_________<wbr>_________<wbr>__= ______<br> e: <a href=3D"mailto:mail%40hughspicer.fsnet.co.uk= ">mail@hughspicer.<wbr>fsnet.co.<wbr>uk</a><br> w3: www.hughspicer.<wbr>fsnet.co.<wbr>uk<br> <br> tel: 0141 422 1630<br> moby: 07788 178 439<br> <br> 63 Calder Street<br> Flat 2/2 <br> Glasgow <br> G42 7RR<br> <br> * this relates to the information above<br> <br> <br> I received no email response from FirstScotRail so telephoned their <br> customer services to get clarification. FirstScotrail customer <br> services inform me - by telephone - that there is no provision for <br> the carriage of cycles on the replacement bus service and that I <br> won't be able to take my cycle on the journey that I have booked.<br> <br> I have a couple of issues with this response. First, if I had not <br> checked the FirstScotRail and National Rail websites and not been <br> aware of the problems and had just turned up at Glasgow Queen Street <br> station on Sat 22/12/2006 would FirstScotRail staff have turned me <br> away saying my cycle could not be accomodated ? (not very good <br> customer service considering I have already booked my ticket and <br> cycle reservation many weeks in advance). Second, on a number of <br> occasions (the most notably being in July 2006) FirstScotRail have <br> provided taxi services for cycles when circumstances dictated they <br> could not be accomodated on train services. <br> <br> In November 2002 a friend and I were travelling - with cycles - to <br> Kyle of Lochalsh but, due to various network problems, missed our <br> connection at Inverness. And what happened ? FirstScotRail provided a <br> taxi shuttle service between Inverness and Kyle of Lochalsh for my <br> friend and I and our bikes. More recently, in July 2006, while <br> travelling from Inverness to Thurso (again with a cycle) <br> FirstScotRail arranged taxi services for the cycle from Inverness to <br> Thurso due to "customer demand" (there wasn't, apparently, suffic= ient <br> cycle-carrying capacity on the Sprinter trains used on that service). <br> The passengers travelled on the trains and the cycles travelled on <br> the taxi service.<br> <br> So if it can be done in these circumstances then why not now ?<br> <br> I am really annoyed at FirstScotRail'<wbr>s response to this current <br> situation. I do, of course, realise that this situation has been <br> brought about by circumstances beyond FirstScotRail'<wbr>s control but <br> surely they should be able to accomodate all their customers' <br> requirements in getting them (and their bikes!) to their destinations.<br> <br> I would also draw your attention to the following information on the <br> FirstScotRail website:<br> <br> First ScotRail Cycle Rescue <br> <br> You can have complete peace of mind when you travel First ScotRail <br> with your bike. If you are unable to complete the bike portion of <br> your journey as a result of an accident, vandalism or an irreparable <br> breakdown to your bike, First ScotRail Cycle Rescue will ensure you <br> and your bike (if appropriate) are transported at our discretion to:<br> <br> =95 the nearest suitable cycle repair shop or<br> =95 the nearest appropriate railway station or<br> =95 the nearest car rental agency or<br> =95 the nearest overnight accommodation or<br> =95 your home, if nearer<br> <br> Simply call freephone emergency helpline 08000 717 212 and we will <br> assist you according to our terms and conditions. You will need your <br> valid rail ticket to hand.<br> <br> First ScotRail Cycle Rescue is operated by ETA Services Ltd. ETA <br> Services Ltd is authorised and regulated by the Financial Services <br> Authority (FSA).<br> <br> I am sorry about the length of this email. But this trip has been <br> planned for some time to co-incide with a ferry journey from Oban in <br> respect of a Xmas holiday and if I can't take my cycle to Oban then I <br> will have to make extremely difficult alternative arrangements. I <br> just feel that FirstScotRail could do just a little more to help <br> their customers in this situation.<br> <br> If there is anything you can do to resolve this situation it would be <br> very much appreciated.<br> <br> Yours sincerely<br> <br> Hugh Spicer<br> <br> </p> </div>=20=20 <!--~-|**|PrettyHtmlStart|**|-~--> <span width=3D"1" style=3D"color: white;">__._,_.___</span> <!-- Start the section with Message In topic --> <div id=3D"ygrp-actbar"> <span class=3D"left"> <a href=3D"http://groups.yahoo.com/group/scot-cycling/message/37;= _ylc=3DX3oDMTMxYWRrcWFzBF9TAzk3MzU5NzE0BGdycElkAzEwMzk3ODEyBGdycHNwSWQDMTcw= NTA2NzQzOQRtc2dJZAMzNwRzZWMDZnRyBHNsawN2dHBjBHN0aW1lAzExNjY3MTc4OTMEdHBjSWQ= DMzc-"> Messages in this topic </a> (<span class=3D"bld">1</sp= an>) </span> <a href=3D"http://groups.yahoo.com/group/scot-cycling/post;_ylc=3DX= 3oDMTJvMWk0bjFxBF9TAzk3MzU5NzE0BGdycElkAzEwMzk3ODEyBGdycHNwSWQDMTcwNTA2NzQz= OQRtc2dJZAMzNwRzZWMDZnRyBHNsawNycGx5BHN0aW1lAzExNjY3MTc4OTM-?act=3Dreply&me= ssageNum=3D37"> <span class=3D"bld"> Reply </span> (via web post) </a> |=20 <a href=3D"http://groups.yahoo.com/group/scot-cycling/post;_ylc=3DX= 3oDMTJmcnZzaG5nBF9TAzk3MzU5NzE0BGdycElkAzEwMzk3ODEyBGdycHNwSWQDMTcwNTA2NzQz= OQRzZWMDZnRyBHNsawNudHBjBHN0aW1lAzExNjY3MTc4OTM-" class=3D"bld"> Start a new topic </a> </div>=20 <!------- Start Nav Bar ------> <!-- |**|begin egp html banner|**| --> <div id=3D"ygrp-vitnav"> <a href=3D"http://groups.yahoo.com/group/scot-cycling/messa= ges;_ylc=3DX3oDMTJmYjlscGFrBF9TAzk3MzU5NzE0BGdycElkAzEwMzk3ODEyBGdycHNwSWQD= MTcwNTA2NzQzOQRzZWMDZnRyBHNsawNtc2dzBHN0aW1lAzExNjY3MTc4OTM-">Messages</a> = =20 =20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20 =20=20=20=20=20=20=20=20 | <a href=3D"http://groups.yahoo.com/group/scot-cycling/poll= s;_ylc=3DX3oDMTJnMmN0bGc5BF9TAzk3MzU5NzE0BGdycElkAzEwMzk3ODEyBGdycHNwSWQDMT= cwNTA2NzQzOQRzZWMDZnRyBHNsawNwb2xscwRzdGltZQMxMTY2NzE3ODkz">Polls</a>=20=20 | <a href=3D"http://groups.yahoo.com/group/scot-cycling/memb= ers;_ylc=3DX3oDMTJmcWo4NWk5BF9TAzk3MzU5NzE0BGdycElkAzEwMzk3ODEyBGdycHNwSWQD= MTcwNTA2NzQzOQRzZWMDZnRyBHNsawNtYnJzBHN0aW1lAzExNjY3MTc4OTM-">Members</a> = =20 | <a href=3D"http://groups.yahoo.com/group/scot-cycling/cale= ndar;_ylc=3DX3oDMTJlcGY4OTN1BF9TAzk3MzU5NzE0BGdycElkAzEwMzk3ODEyBGdycHNwSWQ= DMTcwNTA2NzQzOQRzZWMDZnRyBHNsawNjYWwEc3RpbWUDMTE2NjcxNzg5Mw--">Calendar</a>= =20=20 </div>=20=20 <!-- |**|end egp html banner|**| --> <!-- Do not have place to put it yet --> <div id=3D"ygrp-grft"> </div> <!-- yahoo logo --> <!-- |**|begin egp html banner|**| --> <div id=3D"ygrp-ft"> <a href=3D"http://groups.yahoo.com/;_ylc=3DX3oDMTJlZGhmN2h0BF9TAzk3Mz= U5NzE0BGdycElkAzEwMzk3ODEyBGdycHNwSWQDMTcwNTA2NzQzOQRzZWMDZnRyBHNsawNnZnAEc= 3RpbWUDMTE2NjcxNzg5NA--"> <img src=3D"http://us.i1.yimg.com/us.yimg.com/i/yg/img/logo/ma_grp_16= 0.gif" height=3D"15" width=3D"106" border=3D"0" alt=3D"Yahoo! 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