Seeking feedback for a learning activity

Hi all,

I'm designing a learning activity in which I provide a list of 
"12 ways to respond to resistance" and (among other tasks) ask 
participants to rank them.  Because participants may or may not 
have seen these ideas before, I want to make sure I've stated 
them in a reasonably understandable way.

I'd like your feedback about clarity.  It's okay if a few of the 
ideas are moderately unclear.  That's not a requirement, but it 
would be okay.  I do want to make sure that there are at most 
only a few moderately unclear ones, and that none are hopelessly 
unclear.

I'm not seeking feedback about whether these ideas are any good, 
or about whether there is any value in ranking them. 
Participants will sort that out for themselves as part of the 
activity.

So my questions for you:  Which of the following ideas, if any, 
are unclear?  Which are egregiously unclear?

a. Seek first to understand, then to be understood.

b. Adjust the context so that it better supports idea
    you are advocating.

c. Check your communication.

d. Acknowledge the losses.

e. Identify the information in the resistance.

f. Explain your motivations and expectations about the
    idea you are advocating.

g. Attend to your needs, the other person's needs, and
    the needs of the context.

h. Apply rewards and punishments.

i. Identify what you want for yourself, what you want
    for the other person, and what you want for the relationship.

j. Identify what makes this issue so important to you.

k. Invite the other person to express concerns and feelings.

l. Ask yourself what would lead a competent, intelligent,
    sincere, well-meaning person to behave that way.

Thanks,
Dale

-- 
Dale Emery, Consultant
Inspiring Leadership for Software People
Web:    http://www.dhemery.com
Weblog: http://www.dhemery.com/cwd

Two things a man should never be angry at: what he can help and 
what he cannot help. --Anonymous


 
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