Miles away, 'I'll have a burger' / Fast food drive-throughs go long distance

Begin forwarded message:

From: Monty Solomon <[email protected]>
Date: November 5, 2006 2:44:33 PM EST
To: undisclosed-recipient:;
Subject: Miles away, 'I'll have a burger' / Fast food drive-throughs  
go long distance


Miles away, 'I'll have a burger'
Fast food drive-throughs go long distance

By Jenn Abelson, Globe Staff  |  November 5, 2006

NASHUA -- When Jairo Moncada pulled up to the drive-through at
Wendy's in Burbank, Calif., for his usual cheeseburger, fries, and
soda, he knew things looked different. There was an extra lane.

But the 25-year-old could not see the biggest change: The woman
taking his lunch order was sitting 3,000 miles away at a computer
terminal in Nashua, and fielding calls from Wendy's customers at
drive-throughs as far away as Florida and Washington, D.C.

...

http://www.boston.com/business/globe/articles/2006/11/05/ 
miles_away_ill_have_a_burger/