Re: Xmlmind keeps crashing and closing

Cherry K. wrote:
> Recently, I have been having issues on and off with Xmlmind randomly freezes then closes itself, resulting lost of work progress.
> Can you please advice if there is a way to fix this?
> 
> I have used Xmlmind the same way for years and this started happening a few weeks ago.

I'm sorry but I have too few information in order to be able to help you.

Please start XMLmind XML Editor, do not open any document, click the 
"Copy" button found in the "Help|About" dialog box (see 
https://www.xmlmind.com/xmleditor/_distrib/doc/help/helpMenu.html#aboutAction) 
and send us a copy of the contents of the clipboard.

Your symptoms resemble an out-of-memory error.

Does it happen when editing a large document, possibly containing many 
high-resolution images?

Does it take like forever when you open this large document in XMLmind 
XML Editor?

This already large document could have grown bigger and bigger with the 
years.

If this is the case, then please refer to these FAQs:
---
* XXE freezes when I try to open large XML files. Is there a workaround 
for this problem?
---
https://www.xmlmind.com/xmleditor/faq.html#outofmemory

---
* XXE seems to freeze when I do such and such action. What's going on?
---
https://www.xmlmind.com/xmleditor/faq.html#display_exception_in_console

It's also always to a good idea to temporarily disable your anti-virus 
software to make sure that it's not the cause of the problem.

Also, if you think it could help, do not hesitate to send us a copy of 
this large document along with all its image resources.

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