Re: Issues with creating EBSCO user accounts off-campus

I'd double-check your Linking/Authorization settings in EBSCOadmin. Maybe there's something going on with the preferred authentication order? We've never had this problem despite years of using a proxyserver, so if all else fails, I'd be willing to use Zoom (or some other webconferencing program)  to go setting-by-setting with you to compare yours to ours.

Lydia Putnam
Webmaster & Technical Services Coordinator
[Missio_Primary_Horizontal_ForWhiteBkrd_Email_Sig3_RGB]
A new name for Biblical Theological Seminary
200 N. Main Street, Hatfield, PA 19440
215-368-5000 x112
www.missio.edu<http://www.missio.edu/>

Following Jesus into the World

From: EZproxy List [mailto:[email protected]] On Behalf Of Kavanagh, Mary
Sent: Monday, September 09, 2019 4:31 PM
To: [email protected]
Subject: Re: [EZPROXY-L] Issues with creating EBSCO user accounts off-campus

Hello,

We've experienced this issue intermittingly for about a year. We haven't been able to successfully identify a pattern beyond the user being off campus. Almost all online library usage is off campus for us.

I'd love to hear if others have a solution!

Thanks,
Mary

Mary A. Snyder, MLS
University Librarian
Call/Text: (202) 643-0257
[email protected]<mailto:[email protected]>
[email protected]<mailto:[email protected]>

From: EZproxy List <[email protected]<mailto:[email protected]>> On Behalf Of Gordiyenko, Yelena
Sent: Monday, September 09, 2019 3:34 PM
To: [email protected]<mailto:[email protected]>
Subject: [EZPROXY-L] Issues with creating EBSCO user accounts off-campus

Hi everyone,

We have been experiencing this issue for a while and have so far not found any solutions. Has anyone else encountered this and, if so, have you been able to troubleshoot successfully?

Each time a user tries to download one of our EBSCO ebooks from off-campus, after authenticating via EZproxy, they are taken to a page that prompts them to create an individual EBSCO account. But when they fill out their information and try to click on 'create account', that button is greyed out and they're unable to move ahead with creating an account and downloading the book. This only happens off-campus, via EZproxy. On-campus users have no issues creating an EBSCO account following the above steps.

We have been in contact with both EBSCO and OCLC, and at one point they even tried to work together to resolve this issue, but so far have not found a resolution. At EBSCO's recommendation, OCLC updated our EBSCOhost EZproxy stanza to comment out the auth.ebsco.zone record in the stanza, which EBSCO said has resolved the issue for other sites - but this did not work for us. Here's our EBSCO EZproxy stanza, with OCLC's latest fix applied:


AnonymousURL +https://ppws.ebsco-content.com/* #AnonymousURL +https://auth.ebsco.zone/* Title EBSCOhost HTTPHeader -request -process userIdentifier HTTPHeader -request -process Authorization URL http://search.ebscohost.com/login.aspx<https://urldefense.proofpoint.com/v2/url?u=http-3A__search.ebscohost.com_login.aspx&d=DwMFAg&c=bzqg8wBG-gmCffjjhiRy9RUbPhJ6AtQiizA-WVtoiSk&r=P675tliB1HgXX-37MIwKtjkHald_X3fvBZjv4rqlwuk&m=Hg82WEJB_x5mfpWoxDtnsygMPPFl7ztyE5VSBY6qGlM&s=Gc08JhxxwENuhyLSiOx3M88-6lkfDPVt_ob7HrTfWLY&e=>

DJ ebsco.com

DJ ebsco.zone

DJ ebscohost.com

DJ epnet.com

DJ netlibrary.com

DJ ppws.ebsco-content.com

HJ connection.ebscohost.com

HJ content.ebsco.com

HJ e.ebsco.com

HJ eds.a.ebscohost.com

HJ eds.b.ebscohost.com

HJ eds.c.ebscohost.com

HJ eds.d.ebscohost.com

HJ eds.e.ebscohost.com

HJ ehis.ebscohost.com

HJ ejournals.ebsco.com

HJ ejscontent.ebsco.com

HJ eoncontent.ebscohost.com

HJ exports.ebscohost.com

HJ https://auth.ebsco.zone<https://urldefense.proofpoint.com/v2/url?u=https-3A__auth.ebsco.zone&d=DwMFAg&c=bzqg8wBG-gmCffjjhiRy9RUbPhJ6AtQiizA-WVtoiSk&r=P675tliB1HgXX-37MIwKtjkHald_X3fvBZjv4rqlwuk&m=Hg82WEJB_x5mfpWoxDtnsygMPPFl7ztyE5VSBY6qGlM&s=FEVom-nL6_PfrHxj8RN_ZIrSc9h_s6RjXuuwYzwX3kg&e=>

HJ https://m-eon-search.ebscohost.com<https://urldefense.proofpoint.com/v2/url?u=https-3A__m-2Deon-2Dsearch.ebscohost.com&d=DwMFAg&c=bzqg8wBG-gmCffjjhiRy9RUbPhJ6AtQiizA-WVtoiSk&r=P675tliB1HgXX-37MIwKtjkHald_X3fvBZjv4rqlwuk&m=Hg82WEJB_x5mfpWoxDtnsygMPPFl7ztyE5VSBY6qGlM&s=V6WVeY596MqIzSbWboyoEBtDx0Wth3u1VtnyxHjAmPA&e=>

HJ https://openurl.ebscohost.com<https://urldefense.proofpoint.com/v2/url?u=https-3A__openurl.ebscohost.com&d=DwMFAg&c=bzqg8wBG-gmCffjjhiRy9RUbPhJ6AtQiizA-WVtoiSk&r=P675tliB1HgXX-37MIwKtjkHald_X3fvBZjv4rqlwuk&m=Hg82WEJB_x5mfpWoxDtnsygMPPFl7ztyE5VSBY6qGlM&s=UX9Bzf3xSEmM8x-z9wcvj4kGxLoffpRoFXiDjewIiyY&e=>

HJ https://resolver.ebscohost.com<https://urldefense.proofpoint.com/v2/url?u=https-3A__resolver.ebscohost.com&d=DwMFAg&c=bzqg8wBG-gmCffjjhiRy9RUbPhJ6AtQiizA-WVtoiSk&r=P675tliB1HgXX-37MIwKtjkHald_X3fvBZjv4rqlwuk&m=Hg82WEJB_x5mfpWoxDtnsygMPPFl7ztyE5VSBY6qGlM&s=xyEKqLF1y_IKg2YGaP4zhyguiFV1viNErUWcJ_WhxPs&e=>

HJ https://search.ebscohost.com<https://urldefense.proofpoint.com/v2/url?u=https-3A__search.ebscohost.com&d=DwMFAg&c=bzqg8wBG-gmCffjjhiRy9RUbPhJ6AtQiizA-WVtoiSk&r=P675tliB1HgXX-37MIwKtjkHald_X3fvBZjv4rqlwuk&m=Hg82WEJB_x5mfpWoxDtnsygMPPFl7ztyE5VSBY6qGlM&s=pOAbjK9XeeBgEOFKRCMv_SygkXaGVfscssp5XU_e-c4&e=>

HJ m.ebscohost.com

HJ openurl.ebscohost.com

HJ resolver.ebscohost.com

HJ search.epnet.com

HJ therapy.epnet.com

HJ web.a.ebscohost.com

HJ web.b.ebscohost.com

HJ web.c.ebscohost.com

HJ web.d.ebscohost.com

HJ web.e.ebscohost.com

HJ web.ebscohost.com

HJ www.netlibrary.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.netlibrary.com&d=DwMFAg&c=bzqg8wBG-gmCffjjhiRy9RUbPhJ6AtQiizA-WVtoiSk&r=P675tliB1HgXX-37MIwKtjkHald_X3fvBZjv4rqlwuk&m=Hg82WEJB_x5mfpWoxDtnsygMPPFl7ztyE5VSBY6qGlM&s=x1eite7k0nMAx1xf6rbhG0ERZQ970QQ0qFaxdlvCXM0&e=>

Find proxy.cfm?url=http://

Replace proxy.cfm?url=http://^A

Find /login?url=http://

Replace /login?url=http://^A

Find proxy.cfm?url=https://

Replace proxy.cfm?url=https://^A

Find /login?url=https://

Replace /login?url=https://^A

NeverProxy *.eoncontent.ebscohost.com

NeverProxy *.footnotelibrary.com

NeverProxy app.rs.ebscohost.com

NeverProxy content.ebscohost.com

NeverProxy ebsco.smartimagebase.com

NeverProxy ebscovideos.ebscohost.com

NeverProxy epmedia.ebscohost.com

NeverProxy imageserver.ebscohost.com

NeverProxy ivotts.rs.ebscohost.com

NeverProxy media.rs.ebscohost.com

NeverProxy nvntts.rs.ebscohost.com

NeverProxy pdc-evs.ebscohost.com

NeverProxy rps2images.ebscohost.com

NeverProxy rpsimages.ebscohost.com

NeverProxy sdc-evs.ebscohost.com

NeverProxy vttts.rs.ebscohost.com

NeverProxy widgets.ebscohost.com

AnonymousURL -*

Thanks,

Yelena Gordiyenko
E-Resources Access Librarian
Auraria Library
1100 Lawrence Street
Denver, CO 80204
303-315-7708
[email protected]<mailto:[email protected]>

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