Re: Wiley/Firefox via Proxy

Hi Mike and Patricia,

I noticed this sort of behaviour myself earlier in the month. When the PDF icon disappears, you will probably be able to access it from the “About” menu on the top left but access seems to depend on some sort of plug in, presumably to do with Readcube. The inbuilt Samsung browser on my Android phone says “This plug-in is not supported”, and like Mike sees in Firefox a blank screen. I hadn’t tried Chrome until today – all I get on mine is that grey part Mike sees without any button to click. These issues seem to exist outside of EZProxy too.

We’ve also recently had people report that they were only able to see the first page of PDFs on mobile devices, for those who were able to see them! I’m going to get back to Wiley who haven’t yet addressed this problem and also at the same time see if they have any ideas on resolving the above.

Kind regards,

Tracey

Tracey Reeves
Licensing & Access Librarian

Collections & Discovery Services, Barr Smith Library
The University of Adelaide
Adelaide SA 5005

Tel: +61 8 8313 4536
Email: [email protected]<mailto:%[email protected]>

CRICOS Provider Number 00123M

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From: EZproxy List [mailto:[email protected]] On Behalf Of Michael Paulmeno
Sent: Friday, 27 September 2019 11:34 PM
To: [email protected]
Subject: Re: [EZPROXY-L] Wiley/Firefox via Proxy

Patricia,
                I noticed something similar on my phone when using Firefox.  If I access Wiley through EZproxy (i.e. off-campus) attempting to view a PDF leads to a blank screen.  Chrome, however, is fine.  The odd thing is, a small box will appear with a blue button labelled “Open” (see attached).  The PDF will not open until I click the button.   This seems like a very strange set up.

Cheers,
Mike

From: EZproxy List <[email protected]<mailto:[email protected]>> On Behalf Of Patricia Farnan
Sent: Friday, September 27, 2019 3:55 AM
To: [email protected]<mailto:[email protected]>
Subject: Re: [EZPROXY-L] Wiley/Firefox via Proxy

I seem to be having a different problem – I can get to pdfs fine on campus, and everything seems to work fine off campus too, but off campus when I try to get to the point where I can click on the PDF icon, I just get sent back to the abstract screen where the “check for full text” link is.

When I click on that link, I get taken to a new page and briefly see the “pdf” icon appear – before it disappears again. This is when I’m accessing the article on my phone. I did manage to quickly click the pdf icon before it disappeared, and was able to download the pdf just fine. But it’s like the platform isn’t working well with mobile devices and makes the pdf link disappear.

I’ve attached screenshots:

1)      What I see when I first get to the article off campus
2)      What happens when I click on “check for full text”, briefly as the page refreshes
3)      I finally get back to the first screen that I saw initially, with no PDF link in sight

Anyone else seeing this?

Thanks,

Patricia Farnan  | Application Administrator, Discovery Services
University Library  | St Teresa’s Library

Telephone: +61 8 9433 0707 | Email: [email protected]<mailto:[email protected]>

I respect and acknowledge the Nyungar Elders and the Wadjuk Nyungar people as the Traditional Owners and Custodians of this country on which I work.

From: EZproxy List <[email protected]<mailto:[email protected]>> On Behalf Of Eagleson, Laurie E - (eagleson)
Sent: Thursday, 26 September 2019 3:47 AM
To: [email protected]<mailto:[email protected]>
Subject: Re: [EZPROXY-L] Wiley/Firefox via Proxy

Yes, thank you for this! What I also found was that, in addition to adding this line to our stanza, the Firefox setting for opening PDFs (Tools > Options > Applications) had to be set to “Preview in Firefox”. None of the others worked for me, and still got the blank page.

Laurie Eagleson
University of Arizona Libraries

From: EZproxy List <[email protected]<mailto:[email protected]>> On Behalf Of Laszlo Gercsov
Sent: Tuesday, September 24, 2019 6:04 PM
To: [email protected]<mailto:[email protected]>
Subject: Re: [EZPROXY-L] Wiley/Firefox via Proxy

Thanks Tracey ! Worked for me !

Laszlo.

________________________________
From: EZproxy List <[email protected]<mailto:[email protected]>> on behalf of Tracey Reeves <[email protected]<mailto:[email protected]>>
Sent: Wednesday, 25 September 2019 10:17 AM
To: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>>
Subject: Re: [EZPROXY-L] Wiley/Firefox via Proxy


Hi everyone,



My colleague managed to resolve this one for us earlier this month. You need to add the following to the Wiley stanza:



HTTPHeader -response -block X-Frame-Options



So, the first part of our stanza now reads:



Option DomainCookieOnly

Option X-Forwarded-For

Cookie theproxy=ezproxy; domain=.onlinelibrary.wiley.com

Title Wiley Online (updated 20190815)

HTTPHeader -request -process X-Requested-With

HTTPHeader -response -block X-Frame-Options

URL https://onlinelibrary.wiley.com<https://protect-au.mimecast.com/s/UTTfCnx1Z5UKppOjH97_KG?domain=onlinelibrary.wiley.com>



Kind regards,



Tracey



Tracey Reeves
Licensing & Access Librarian

Collections & Discovery Services, Barr Smith Library
The University of Adelaide

Adelaide SA 5005

Tel: +61 8 8313 4536

Email: [email protected]<mailto:%[email protected]>

CRICOS Provider Number 00123M

[cid:[email protected]]
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IMPORTANT: This message may contain confidential or legally privileged information. If you think it was sent to you by mistake, please delete all copies and advise the sender. For the purposes of the SPAM Act 2003, this email is authorised by The University of Adelaide.

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From: EZproxy List [mailto:[email protected]] On Behalf Of Kira Shen
Sent: Wednesday, 25 September 2019 8:49 AM
To: [email protected]<mailto:[email protected]>
Subject: Re: [EZPROXY-L] Wiley/Firefox via Proxy



Hi all,



I tested the PDF open at our end, I got the same blank page issue when viewing PDF in Firefox.  And I noticed this only happen to book chapter, viewing PDF of journal article is working.





Regards,



Kira





Kira Shen

Resources & Discovery Librarian

Library | Building 16

University of Wollongong NSW 2522 Australia

T +61 2 4221 5016
https://www.uow.edu.au/library<https://protect-au.mimecast.com/s/-Xq9CoV1Y2SBppqZCzYrFW?domain=uow.edu.au> | Facebook<https://protect-au.mimecast.com/s/h5EJCp81gYCvEEMKuY4ovJ?domain=facebook.com> | Twitter<https://protect-au.mimecast.com/s/VAmnCq71jxfz660luEOR0z?domain=twitter.com>



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From: EZproxy List <[email protected]<mailto:[email protected]>> On Behalf Of Press, Andrew
Sent: Wednesday, 25 September 2019 8:43 AM
To: [email protected]<mailto:[email protected]>
Subject: Re: [EZPROXY-L] Wiley/Firefox via Proxy



Hi Andrea,



We are also having the same issue – initially their support suggested clearing cache and cookies, when that didn’t work they suggested updating Java. Finally I think they got sick of us complaining and said that they escalated it to their development team.



One thing we did figure out is if you add ‘direct’ to the pdf part of the URL (eg: https://uaccess.univie.ac.at/login?url=https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/9780470939406.ch20<https://protect-au.mimecast.com/s/0cLoCr810kC133VoCjyojb?domain=uaccess.univie.ac.at>) that seemed to work but otherwise we are still waiting to hear back from them.



Regards,



Andrew Press
Team Manager eResources and Acquisitions (acting) | Division of Library Services

Charles Sturt University

Panorama Ave

Bathurst NSW 2795

Tel: +61 2 6338 6535 | Mob: +61 414 598 866

Email: [email protected]<mailto:[email protected]> |www.csu.edu.au<https://protect-au.mimecast.com/s/wRrBCvl1g2S200NKT50oyK?domain=csu.edu.au>



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From: EZproxy List [mailto:[email protected]] On Behalf Of Brandstätter Andrea
Sent: Wednesday, 25 September 2019 1:18 AM
To: [email protected]<mailto:[email protected]>
Subject: [EZPROXY-L] Wiley/Firefox via Proxy



Hi

has anyone out there also problems opening PDF at Wiley with Firefox and EZproxy?

All we get at the moment is an empty screen (https://uaccess.univie.ac.at/login?url=https://onlinelibrary.wiley.com/doi/pdf/10.1002/9780470939406.ch20<https://protect-au.mimecast.com/s/QqmMCBNqgBCMJJ6BiprQpA?domain=antispam.csu.edu.au>).

I contacted Wiley support but they argue this has something to do with the browser setting. As solution I was asked to change settings in the preferences tab to "Preview in Firefox".

But this doesn’t work for me! No matter what I select nothing changes.

All other tested browser (chrome, IE 11) work fine. Firefox in use is 69.0.1.

Any recommendation out there?

Kind regards

Andrea





-----------------------------------------------

Mag. Andrea Brandstätter

eResource Management | u:access



Vienna University Library

Universitaetsring 1

A 1010 Vienna

AUSTRIA



Tel. +43-1-4277-150 69

Mobile +43-664-602 77-150 69

Service mail address [email protected]<mailto:[email protected]>





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