Re: Web of Science problem - resolved for us

After a fair number of email with Clarivate support we finally have the author search working.

We are using the OCLC recommended stanza (updated 20190912)
https://help.oclc.org/Library_Management/EZproxy/Database_stanzas/Web_of_Knowledge

It turns out we had a directive at the top of our EZproxy config to never proxy the cloudfront domain
NeverProxy *.cloudfront.net

Once I commented out that line the author search worked correctly. Hopefully that might be the solution for other libraries with the same problem.

Best wishes
Vivien

Vivien Hewitt | Electronic Services Librarian | Library & Information Service for EMHS and SMHS
Library staff are based at Fiona Stanley Hospital and Royal Perth Hospital
South Metropolitan Health Service
Education Centre, Fiona Stanley Hospital,
11 Robin Warren Drive, MURDOCH WA  6150
Locked Bag 100, PALMYRA DC WA 6961
T: +61 8 6152 2665 | M: +61 0421504747
E: [email protected]<mailto:[email protected]>
http://selibrary.health.wa.gov.au<http://smhslibrary.health.wa.gov.au/>


From: EZproxy List [mailto:[email protected]] On Behalf Of Kira Shen
Sent: Tuesday, 15 October 2019 10:58 AM
To: [email protected]
Subject: Re: [EZPROXY-L] Web of Science problem

Hi Dino,

Here is the August version we have in the config.txt:

Option DomainCookieOnly
HTTPHeader -request -process X-1P-INC-SID
HTTPHeader -request -process X-1P-WOS-No-Action
HTTPHeader -request -process ak_bmsc
HTTPHeader -request -process bm_sv
HTTPHeader -request -process bm_mi
HTTPHeader -request -process bm_sz
HTTPHeader -request -process _abck
T Web of Knowledge
U http://www.webofknowledge.com
HJ https://www.webofknowledge.com
HJ http://webofknowledge.com
HJ https://webofknowledge.com
HJ www.webofknowledge.com
HJ webofknowledge.com
DJ webofknowledge.com
HJ admin.webofknowledge.com
HJ admin-apps.webofknowledge.com
HJ admin-router.webofknowledge.com
HJ apps.webofknowledge.com
HJ ac.webofknowledge.com
HJ esi.webofknowledge.com
HJ https://apps.webofknowledge.com
HJ images.webofknowledge.com
HJ isiknowledge.com
HJ links.webofknowledge.com
HJ login.webofknowledge.com
HJ pcs.webofknowledge.com
HJ rss.webofknowledge.com
HJ search.webofknowledge.com
HJ sushi.webofknowledge.com
HJ toc.webofknowledge.com
HJ usagereports.webofscience.com
HJ wcs.webofknowledge.com
HJ webofscience.com
HJ ws.isiknowledge.com
HJ www.highlycited.com
HJ www.isiknowledge.com
HJ www.researcherid.com
HJ www.webofscience.com
DJ isiknowledge.com
DJ isiwebofknowledge.com
DJ webofscience.com
HJ http://app.webofknowledge.com
HJ https://app.webofknowledge.com
DJ app.webofknowledge.com
DJ dl3iz8tnp4bmj.cloudfront.net
Find value="http://
Replace value="http://^A
Find VALUE="http://
Replace VALUE="http://^A
Find rurl=http://
Replace rurl=http://^A
Find product_st_thomas=http://
Replace product_st_thomas=http://^A
Find return_url=http://
Replace return_url=http://^A
Find ST_URL=http://
Replace ST_URL=http://^A
Find "CIT.GATEWAY_URL">gateway.webofknowledge.com
Replace "CIT.GATEWAY_URL">^pgateway.webofknowledge.com^
Find value='gateway.webofknowledge.com/gateway/Gateway.cgi'
Replace value='^pgateway.webofknowledge.com^/gateway/Gateway.cgi'
OPTION COOKIE



Regards,

Kira


Kira Shen
Resources & Discovery Librarian
Library | Building 16
University of Wollongong NSW 2522 Australia
T +61 2 4221 5016
https://www.uow.edu.au/library | Facebook<https://www.facebook.com/UOWLibrary> | Twitter<https://twitter.com/UOW_Library>

University of Wollongong CRICOS: 00102E
NOTICE: This email is intended for the addressee name and may contain confidential information. If you are not the intended recipient, please delete it and notify the sender. Please consider the environment before printing this email.


From: Dino YEO <[email protected]>
Sent: Tuesday, 15 October 2019 1:56 PM
To: Kira Shen <[email protected]>
Cc: [email protected]
Subject: RE: Web of Science problem


SMU Classification: Restricted

Hi Kira,

Could you share with me your August's stanza? Mine is using May's version and I got a login screen instead...

Best Regards,
Dino Yeo
Library Specialist
SMU Libraries
Singapore Management University

From: EZproxy List <[email protected]<mailto:[email protected]>> On Behalf Of Kira Shen
Sent: Tuesday, 15 October 2019 10:31 am
To: [email protected]<mailto:[email protected]>
Subject: Re: [EZPROXY-L] Web of Science problem

We are using the August stanza, having the same issue with Author Search via Ezproxy - the page appear for couple seconds and resolves back to Basic Search screen.



Regards,

Kira


Kira Shen
Resources & Discovery Librarian
Library | Building 16
University of Wollongong NSW 2522 Australia
T +61 2 4221 5016
https://www.uow.edu.au/library | Facebook<https://www.facebook.com/UOWLibrary> | Twitter<https://twitter.com/UOW_Library>

University of Wollongong CRICOS: 00102E
NOTICE: This email is intended for the addressee name and may contain confidential information. If you are not the intended recipient, please delete it and notify the sender. Please consider the environment before printing this email.


From: EZproxy List <[email protected]<mailto:[email protected]>> On Behalf Of Library Information Access Team
Sent: Tuesday, 15 October 2019 9:35 AM
To: [email protected]<mailto:[email protected]>
Subject: Re: [EZPROXY-L] Web of Science problem

We are also seeing this problem.  We're using OCLC's stanza that was updated in September.

For now I've excluded WoS from proxying on campus to mitigate the problem.  If I get time today I'll see if reverting to the August stanza fixes it.

Jai Parker | Information Access Librarian

QUT Library | Division of Administrative Services
QUT | Kelvin Grove | D Block, Level 1 | Victoria Park Rd Kelvin Grove QLD 4059
P: 07 3138 3381 | E: [email protected]<mailto:[email protected]> | www.qut.edu.au<http://www.qut.edu.au/>
ABN: 83 791 724 622 | CRICOS No. 00213J

From: EZproxy List <[email protected]<mailto:[email protected]>> On Behalf Of Amy Blumenthal
Sent: Tuesday, 15 October 2019 2:48 AM
To: [email protected]<mailto:[email protected]>
Subject: Re: [EZPROXY-L] Web of Science problem

Our users were getting booted out (URL "falls off" ezproxy and user is presented with a login screen) when they clicked on Author Search - which has BETA in small print next to it...  I've just updated our stanza to what OCLC posted in September.  Author Search now takes us back to Basic Search and we're no longer booted out.  I let one user know they could search by author under Advanced Search.

Amy

From: EZproxy List <[email protected]<mailto:[email protected]>> On Behalf Of Joseph Montibello
Sent: Friday, October 11, 2019 10:56 AM
To: [email protected]<mailto:[email protected]>
Subject: [EZPROXY-L] Web of Science problem

Hi,

We have hosted EZProxy. We are having a similar problem to the one discussed back in August on this list, but since we are hosted and since there's an IncludeFile for webofknowledge, I would have thought that OCLC would be keeping that stanza up to date.

Are other hosted EZProxy sites having issues with Web of Sciece/Knowledge? If so, I'd love to know I'm not alone!

In the meantime, I'm going to try the stanza that was posted back in August to see if that works better than the includefile for us.

Take care,
Joe Montibello, MLIS
(he,him)
Library Systems Manager
Dartmouth College
603.646.9394
[email protected]<mailto:[email protected]>


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