Re: [EXTERNAL] [EZPROXY-L] Wiley

Hi Katie,

Our access is working fine at Augusta.  I checked the list archives and there was a Wiley discussion in late September.  That issue seemed to be related to behavior with Firefox when accessing off campus.

Hope you’re doing well.

-Rod

Rod Bustos, MLIS, MBA
Assistant Director for Library Systems
University Libraries - Reese Library
AUGUSTA UNIVERSITY
2500 Walton Way
Augusta, GA 30904
[email protected]<mailto:[email protected]>
[cid:[email protected]]



From: EZproxy List <[email protected]> On Behalf Of Katie Glaeser
Sent: Wednesday, October 30, 2019 2:14 PM
To: [email protected]
Subject: [EXTERNAL] [EZPROXY-L] Wiley

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Dear Colleagues,

I was off the listserv for a time between jobs, so I apologize if this question has already been answered.

Has anyone been having issues with Wiley?  The content works on campus, but not off campus, so I double checked the stanza and our directives in the config file.  None of the usual suspects seem obvious, and we had the most recent stanza already.  Off campus users aren't even being redirected to authenticate through EZ Proxy when attempting to access Wiley content.

The tech support at Wiley is telling me that EZ Proxy is the issue, while OCLC's support is convinced that the issue is on Wiley's side and I'm just sort of stuck in the middle while our students and library staff grow increasingly frustrated.  Wiley is the only database for whom we're observing this type of behavior. . .

Thank you for your collective wisdom!

Warm regards,

Katie


Katie Glaeser

Electronic Resources Librarian

University of Lynchburg

[email protected]<mailto:[email protected]>

434.544.8260

Schedule an appointment with me<https://lynchburg.libcal.com/appointments/katie>

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