Re: [EXTERNAL] [EZPROXY-L] Wiley

Katie,

We have been having intermittent issues with Wiley off campus, with a
variety of error messages, but the most common one is "too many redirects"
which seems to be fixed by the user clearing their cache and cookies.  I'd
say that I get an error report from a patron about Wiley off campus at
least weekly, and sometimes 2-3 times a week.

Kate Holvoet
San Diego State University

On Wed, Oct 30, 2019 at 2:57 PM Bustos, Rod <[email protected]> wrote:

> Hi Katie,
>
>
>
> Our access is working fine at Augusta.  I checked the list archives and
> there was a Wiley discussion in late September.  That issue seemed to be
> related to behavior with Firefox when accessing off campus.
>
>
>
> Hope you’re doing well.
>
>
>
> -Rod
>
>
>
> *Rod Bustos, MLIS, MBA*
>
> Assistant Director for Library Systems
>
> University Libraries - Reese Library
>
> AUGUSTA UNIVERSITY
>
> 2500 Walton Way
>
> Augusta, GA 30904
>
> [email protected]
>
> [image: cid:[email protected]]
>
>
>
>
>
>
>
> *From:* EZproxy List <[email protected]> *On Behalf Of *Katie
> Glaeser
> *Sent:* Wednesday, October 30, 2019 2:14 PM
> *To:* [email protected]
> *Subject:* [EXTERNAL] [EZPROXY-L] Wiley
>
>
> CAUTION: EXTERNAL SENDER
>
> *This email originated from an external source. Please exercise caution
> before opening attachments, clicking links, replying, or providing
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> [email protected] <[email protected]>*
>
>
> ------------------------------
>
> Dear Colleagues,
>
>
>
> I was off the listserv for a time between jobs, so I apologize if this
> question has already been answered.
>
>
>
> Has anyone been having issues with Wiley?  The content works on campus,
> but not off campus, so I double checked the stanza and our directives in
> the config file.  None of the usual suspects seem obvious, and we had the
> most recent stanza already.  Off campus users aren't even being redirected
> to authenticate through EZ Proxy when attempting to access Wiley content.
>
>
>
> The tech support at Wiley is telling me that EZ Proxy is the issue, while
> OCLC's support is convinced that the issue is on Wiley's side and I'm just
> sort of stuck in the middle while our students and library staff grow
> increasingly frustrated.  Wiley is the* only *database for whom we're
> observing this type of behavior. . .
>
>
>
> Thank you for your collective wisdom!
>
>
>
> Warm regards,
>
>
>
> Katie
>
>
>
> Katie Glaeser
>
> Electronic Resources Librarian
>
> University of Lynchburg
>
> [email protected]
>
> 434.544.8260
>
> Schedule an appointment with me
> <https://lynchburg.libcal.com/appointments/katie>
>
>
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