Re: Unable to access Anatomy.tv

Our members are able to connect currently, but the initial load time is ~60
seconds (far longer than the average user will wait for a site to load).
We initially ran into this slow loading issue about 2 weeks ago and had to
raise our connection timeouts for the site to eventually load if the user
waited long enough.  After the initial load, the site seems to work
normally.

Right now, I'm intermittently receiving "Bad Referral" and "Bad Horizontal
Referral" DNS messages from the .tv servers, so depending on Primal's
hosting setup, this looks like either a DNS or GSLB issue at their hosting
environment, or perhaps an issue on the .tv zone delegation.

When I was able to get a good answer, it returned:

;; ANSWER SECTION:
www.anatomy.tv. 60 IN A 13.33.231.64
www.anatomy.tv. 60 IN A 13.33.231.24
www.anatomy.tv. 60 IN A 13.33.231.92
www.anatomy.tv. 60 IN A 13.33.231.30

Those IP addresses may be useful to you to institute a local workaround
until Primal's issue is resolved.

We were told explicitly by Primal to NOT use https.  Portions of the site
will work, but the quizzes and activities will not until they rewrite that
portion of their site to not use flash (or update the flash application
to allow for https URLs).  If you are not using quizzes and activities,
then you can probably get away with using https, but last I was told (about
a month ago) is it not supported by Primal, even though they have it
enabled on their site.

On Wed, Nov 6, 2019 at 5:56 AM Erin Finnerty <[email protected]> wrote:

> fwiw ours won't resolve at all.  Any browser throws 'too many redirects'
> or times out. We have https included the config and http as the starting
> point url.  I emailed their support yesterday, but no response yet.  I'm
> running out of things to try!
>
>
> Erin Finnerty* (she / her)*
> Electronic Resources Librarian
> Temple University Libraries
> Philadelphia, PA 19122
> (215) 204-3275 | [email protected]
>
>
> On Wed, Nov 6, 2019 at 4:23 AM Robinson, Sharon <[email protected]>
> wrote:
>
>> Hi all,
>>
>>
>>
>> They came back to me. It’s working for us again now, but it’s very slow
>> to resolve.
>>
>>
>>
>> Thanks,
>>
>>
>>
>> Sharon
>>
>>
>>
>> *From:* Robinson, Sharon
>> *Sent:* 06 November 2019 08:24
>> *To:* Ammon, Shawn W <[email protected]>; [email protected]
>> *Subject:* RE: [EZPROXY-L] Unable to access Anatomy.tv
>>
>>
>>
>> Hi all,
>>
>>
>>
>> I’m getting to the site but then almost immediately I’m seeing what looks
>> to be a site error message (featuring a skull). I’ve just queried this with
>> them.
>>
>>
>>
>> Regards,
>>
>>
>>
>> Sharon
>>
>>
>>
>> *From:* EZproxy List <[email protected]> *On Behalf Of *Ammon,
>> Shawn W
>> *Sent:* 05 November 2019 23:24
>> *To:* [email protected]
>> *Subject:* Re: [EZPROXY-L] Unable to access Anatomy.tv
>>
>>
>>
>> ​
>>
>> *CAUTION: This email originated from outside Edinburgh Napier University.
>> Do not follow links or open attachments if you doubt the authenticity of
>> the sender or the content.*
>>
>> I think they recently cut over to a new site with HTTPS. My starting
>> point URL was going to some more specific interior page and it wasn’t
>> loading at all. When I changed it to just http://www.anatomy.tv it
>> started working fine. I just tried it now and it is slow to load, but it
>> does load eventually.
>>
>>
>>
>> Check that your stanza has HJ lines for https and http and you should be
>> ok.
>>
>>
>>
>> Shawn Ammon
>>
>> Creighton University
>>
>>
>>
>>
>>
>>
>>
>> *From: *EZproxy List <[email protected]> on behalf of "Cockerill,
>> Alan" <[email protected]>
>> *Date: *Tuesday, November 5, 2019 at 5:10 PM
>> *To: *"[email protected]" <[email protected]>
>> *Subject: *Re: [EZPROXY-L] Unable to access Anatomy.tv
>>
>>
>>
>> It is working here but it was like a 60 second wait for any server
>> response.
>>
>>
>>
>>
>> *Alan Cockerill *Library Technologies Specialist
>>
>> Division of Student Life
>> Library & Information Services
>> James Cook University, Australia
>>
>> [image: cid:[email protected]]
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>>
>> *From:* EZproxy List <[email protected]> *On Behalf Of *Lucy Walton
>> *Sent:* Wednesday, 6 November 2019 8:34 AM
>> *To:* [email protected]
>> *Subject:* [EZPROXY-L] Unable to access Anatomy.tv
>>
>>
>>
>> Is anyone else unable to access Anatomy.tv today – on or off campus?
>>
>>
>>
>> Regards
>>
>>
>>
>> Lucy Walton | Senior Librarian, Digital Discovery & Services
>>
>> Library
>>
>> P: 9852 5936 | Ext: 5936 (internal)
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>>
>>
>> westernsydney.edu.au
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>>
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