Re: EZproxy and MAC OS (Catalina)

Thanks, Eric. I submitted a support case to OCLC and they told me essentially the same thing. I have followed up with the patron to try to isolate the access issue she’s having.

Best,

--
Robert J. Vander Hart
Electronic Resources Librarian | Lamar Soutter Library
University of Massachusetts Medical School 01655
508-856-3290 | [email protected]<mailto:[email protected]>
https://library.umassmed.edu<https://library.umassmed.edu/> | LinkedIn: http://www.linkedin.com/in/robertvanderhart
ORCID: https://orcid.org/0000-0001-7937-9516


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From: Eric Wheeler <[email protected]>
Sent: Friday, November 8, 2019 12:58 PM
To: VanderHart, Robert <[email protected]>
Cc: [email protected]
Subject: Re: [EZPROXY-L] EZproxy and MAC OS (Catalina)

Hi Robert,

I've personally upgraded to Catalina and have accessed resources through EZproxy without issue. I've had no users complain about EZproxy problems on the Catalina OS (at least not yet).

Andreas is right though. Catalina doesn't work with any local program installed on computers that even partially relies on 32-bit. While EZproxy is a 32-bit application (see link below), it can run on 64-bit servers and resides on the server end anyway, not the local computer. End-user computers are utilizing it through their 64-bit browsers, so its 32-bit source doesn't impact Catalina.

https://help.oclc.org/Library_Management/EZproxy/Troubleshooting/EZproxy_will_run_on_any_64_bit_Server<https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelp.oclc.org%2FLibrary_Management%2FEZproxy%2FTroubleshooting%2FEZproxy_will_run_on_any_64_bit_Server&data=02%7C01%7CRobert.VanderHart%40umassmed.edu%7C79197023f12944c996e008d764754e51%7Cee9155fe2da34378a6c44405faf57b2e%7C0%7C1%7C637088327314258428&sdata=570e0IGMmHiN%2FsG1E3fZ1BgZkxB%2BL1bvnavtoBi7u9Y%3D&reserved=0>

Eric Wheeler
Simpson University
Director of Library Services
[email protected]<mailto:[email protected]>
530.226.4943

[https://docs.google.com/a/simpsonu.edu/uc?id=0B1XL5_CA72OrU0pvbHdyNkVOVlU&export=download]



On Thu, Nov 7, 2019 at 1:48 PM VanderHart, Robert <[email protected]<mailto:[email protected]>> wrote:
Hello,

I’ve had a report of a patron at our library who upgraded to Mac OS 10.15 (Catalina), and now she is not able to use EZproxy. The error she gets is something about WorldCat not being able to connect (sorry, I’m getting this info second-hand from the service desk staff). She has tried both Chrome and Safari.

Has anyone encountered patrons using Catalina not being able to use EZproxy?

Thank you,

--
Robert J. Vander Hart
Electronic Resources Librarian | Lamar Soutter Library
University of Massachusetts Medical School 01655
508-856-3290 | [email protected]<mailto:[email protected]>
https://library.umassmed.edu<https://library.umassmed.edu/> | LinkedIn: http://www.linkedin.com/in/robertvanderhart<https://nam01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fin%2Frobertvanderhart&data=02%7C01%7CRobert.VanderHart%40umassmed.edu%7C79197023f12944c996e008d764754e51%7Cee9155fe2da34378a6c44405faf57b2e%7C0%7C1%7C637088327314268424&sdata=IFxLTRWe46ZTYlUi6Tj8eXBw06fsfFUqWp%2Bc7XBR%2Bk8%3D&reserved=0>
ORCID: https://orcid.org/0000-0001-7937-9516<https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Forcid.org%2F0000-0001-7937-9516&data=02%7C01%7CRobert.VanderHart%40umassmed.edu%7C79197023f12944c996e008d764754e51%7Cee9155fe2da34378a6c44405faf57b2e%7C0%7C1%7C637088327314278418&sdata=iE0fIEHxji6iNyl262RzoY1Y4TGp7kHFAcZ91mfijzA%3D&reserved=0>


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