Re: Users with two Scopus accounts registered for the same email address

Hi Bob, Jai,

Some users have registered multiple times in the past and with our renewed access management system these dormant user accounts have floated up; the users have multiple accounts are now being prompted to choose between them but to be sure they are who they say they are, they are being sent an email.

Changing of the email address in a user account is a temporary but not a permanent solution. Our customer support is able to inactivate those user accounts, a user just need to confirm they're really not needed. (We can't know that unless the user tells us.)

When a user account is inactivated, the user won't get a choice anymore and also no email to corrupt their proxy session - they will just be able to sign in. When an account is inactive for a while, we know it can be deleted from our database at some point.

Jai, if you could send me a ticket number of your communication with our support so we can improve that, I'd be obliged.

Kind regards,
Meshna



Meshna Koren

Associate Product Manager
Product Management - Identity

Elsevier BV
Radarweg 29, Amsterdam 1043 NX, The Netherlands
[email protected]

Federated Access - SAML, Shibboleth, Corporate SSO, OpenAthens, Institutional Login




-----Original Message-----
From: EZproxy List <[email protected]> On Behalf Of Library Information Access Team
Sent: Wednesday, November 20, 2019 04:03
To: [email protected]
Subject: Re: [EZPROXY-L] Users with two Scopus accounts registered for the same email address

*** External email: use caution ***



Hi Bob,

We've had a fair bit of back-and-forth with Elsevier over this (and other problems with their ID service).

Unfortunately there's no simple workaround or change Elsevier can implement.  The emails can't have an institutional proxy added to the manual ID link and they can't turn the stupid emails off either.  If one of the accounts being accessed is an SSO created one the idp.domain.edu.au/blah... option doesn't even go via a WAYFless URL - it wants the user to log in with a manual password.  Not sure how that counts as SSO, the first "S" stands for "Single".  Single meant one or once when I went to school.  Perhaps they changed the meaning in the curriculum, I don't know.

So far we've just been advising anyone who reports this to log into one of their accounts and change the email either to a personal one (I put my @gmail.com into my SSO created account) or a QUT managed account they have access to.

Regards,

Jai Parker | Information Access Librarian

QUT Library | Division of Administrative Services QUT | Kelvin Grove | D Block, Level 1 | Victoria Park Rd Kelvin Grove QLD 4059
P: 07 3138 3381 | E: [email protected] | www.qut.edu.au
ABN: 83 791 724 622 | CRICOS No. 00213J

-----Original Message-----
From: EZproxy List <[email protected]> On Behalf Of Bob Pearson
Sent: Tuesday, 19 November 2019 2:38 PM
To: [email protected]
Subject: [EZPROXY-L] Users with two Scopus accounts registered for the same email address

We have an issue when a user has two Scopus accounts registered for the same email address (eg, an older one with a randomly chosen ID and a newer one with the email addr as the ID). When they go to log in, they are sent an email that asks them to choose which account to sign in with. They click one of the links in the email and are taken to an address like https://id.elsevier.com/as/aPYtb/resume/as/authorization.ping, where they need to enter their password. If they had started off accessing Scopus via EZproxy, then after entering password and clicking "Sign in", they are taken to https://www.scopus.com/null, which says "Page Not Found".

Has anyone else encountered this or have a solution?

By the way, a) we proxy on campus and b) the problem occurs on PCs in our campus IP range, so the issue would not be due to non-recognition of IP address, which it might have been if it only occurred off campus.

The problem occurs for several users, so I'm presuming it happens for all users in the category described.

If the process is started in one browser and the link in the email is opened in a different browser, the problem still occurs. So it does not seem to be due to session info that was created in the first browser.

We are using the current Elsevier stanzas from OCLC.

thanks
Bob Pearson
Digital Access Librarian
University of Auckland Library
New Zealand

********************************************************************
If you wish to stop receiving messages from EZPROXY-L or otherwise amend your preferences, you can do so <a href="https://www.oclc.org/forms/internet-subscription.en.html">here</a>.
Or email [email protected] including the relevant text below in the body of the email:
• To unsubscribe: "unsubscribe EZPROXY-L"
• To receive EZPROXY-L in digest form: "set EZPROXY-L digest"
• To set your options to no mail: "set EZPROXY-L nomail"
• To receive these messages in the future "set EZPROXY-L mail"
To contact the list owners directly please send your message to [email protected].
If you unsubscribe from EZPROXY-L, you will no longer be able to participate in any of its features, including the public forum.
To unsubscribe from all OCLC marketing email communications (including all OCLC listervs, OCLC Connect emails, OCLC event notifications, product/service/cooperative updates and newsletters), please email us at [email protected].

********************************************************************
If you wish to stop receiving messages from EZPROXY-L or otherwise amend your preferences, you can do so <a href="https://www.oclc.org/forms/internet-subscription.en.html">here</a>.
Or email [email protected] including the relevant text below in the body of the email:
• To unsubscribe: "unsubscribe EZPROXY-L"
• To receive EZPROXY-L in digest form: "set EZPROXY-L digest"
• To set your options to no mail: "set EZPROXY-L nomail"
• To receive these messages in the future "set EZPROXY-L mail"
To contact the list owners directly please send your message to [email protected].
If you unsubscribe from EZPROXY-L, you will no longer be able to participate in any of its features, including the public forum.
To unsubscribe from all OCLC marketing email communications (including all OCLC listervs, OCLC Connect emails, OCLC event notifications, product/service/cooperative updates and newsletters), please email us at [email protected].

________________________________

Elsevier B.V. Registered Office: Radarweg 29, 1043 NX Amsterdam, The Netherlands, Registration No. 33156677, Registered in The Netherlands.

********************************************************************
If you wish to stop receiving messages from EZPROXY-L or otherwise amend your preferences,
you can do so <a href="https://www.oclc.org/forms/internet-subscription.en.html">here</a>.
Or email [email protected] including the relevant text below in the body of the email:
• To unsubscribe: "unsubscribe EZPROXY-L"
• To receive EZPROXY-L in digest form: "set EZPROXY-L digest"
• To set your options to no mail: "set EZPROXY-L nomail"
• To receive these messages in the future "set EZPROXY-L mail"
To contact the list owners directly please send your message to [email protected].
If you unsubscribe from EZPROXY-L, you will no longer be able to participate in any of its features, including the public forum.
To unsubscribe from all OCLC marketing email communications
(including all OCLC listervs, OCLC Connect emails, OCLC event notifications, product/service/cooperative updates and newsletters),
please email us at [email protected].