Re: Cochrane 500 internal server error

Hi Penny,

I tried the access at our end via Ezproxy, search results return and display without issue.


Regards,

Kira


Kira Shen
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From: EZproxy List <[email protected]> On Behalf Of Penny Hecker
Sent: Tuesday, 26 November 2019 8:52 AM
To: [email protected]
Subject: [EZPROXY-L] Cochrane 500 internal server error

Hello,

Has anyone ever encountered an off-campus 500 internal server error with Cochrane, but after users have already successfully accessed Cochrane via proxy? The 500 error shows up after they've typed in a search. Instead of results they receive the 500 error. I have replicated the error in my attached screenshot.

I don't think it's an EZproxy thing but it is happening only with off-campus access. Cochrane/Wiley is slow to respond to us. I hope to hear back from them tomorrow. Anyone familiar with this? We have EZproxy 6.5.2, Linux. Thanks.--Penny


[Cochrane 500 error.png]



--
.................................
 Penny Hecker, Associate Professor
 eResources and Web Services Librarian
 Sims Library | Southeastern Louisiana University
 SLU 10896 Hammond, LA 70402
 [email protected]<mailto:[email protected]>
 Voice: 985-549-2290 | Fax: 985-549-3995


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