Re: Cochrane 500 internal server error

We've experienced this 500 error as well; our path was Cochrane home page
--> Browse Reviews --> Browse by Topic --> Complementary & alternative
medicine --> Filter your results (The last year) --> 500 error.  It's
happened only a couple of times. In one case, refreshing the page fixed the
problem.

[image: Cochrane_Library_500_Error (1).PNG]

On Mon, Nov 25, 2019 at 8:11 PM Penny Hecker <[email protected]> wrote:

> Hello,
>
> Has anyone ever encountered an off-campus 500 internal server error with
> Cochrane, but after users have already successfully accessed Cochrane via
> proxy? The 500 error shows up after they've typed in a search. Instead of
> results they receive the 500 error. I have replicated the error in my
> attached screenshot.
>
> I don't think it's an EZproxy thing but it is happening only with
> off-campus access. Cochrane/Wiley is slow to respond to us. I hope to hear
> back from them tomorrow. Anyone familiar with this? We have EZproxy 6.5.2,
> Linux. Thanks.--Penny
>
>
> [image: Cochrane 500 error.png]
>
>
>
> --
> *.................................*
>  Penny Hecker, Associate Professor
>  eResources and Web Services Librarian
>  Sims Library | Southeastern Louisiana University
>  SLU 10896 Hammond, LA 70402
>  [email protected]
>  Voice: 985-549-2290 | Fax: 985-549-3995
>
>
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-- 
Augusto Consing
Systems & Web Applications Librarian
Simmons University Library
Boston MA 02115
617-521-2762
[email protected]


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