Re: Cochrane 500 internal server error

Thanks Augusto. I tried to see if refreshing would do anything but it
didn't in this case.

On Tue, Nov 26, 2019 at 11:12 AM Augusto Consing <
[email protected]> wrote:

> We've experienced this 500 error as well; our path was Cochrane home page
> --> Browse Reviews --> Browse by Topic --> Complementary & alternative
> medicine --> Filter your results (The last year) --> 500 error.  It's
> happened only a couple of times. In one case, refreshing the page fixed the
> problem.
>
> [image: Cochrane_Library_500_Error (1).PNG]
>
> On Mon, Nov 25, 2019 at 8:11 PM Penny Hecker <[email protected]> wrote:
>
>> Hello,
>>
>> Has anyone ever encountered an off-campus 500 internal server error with
>> Cochrane, but after users have already successfully accessed Cochrane via
>> proxy? The 500 error shows up after they've typed in a search. Instead of
>> results they receive the 500 error. I have replicated the error in my
>> attached screenshot.
>>
>> I don't think it's an EZproxy thing but it is happening only with
>> off-campus access. Cochrane/Wiley is slow to respond to us. I hope to hear
>> back from them tomorrow. Anyone familiar with this? We have EZproxy 6.5.2,
>> Linux. Thanks.--Penny
>>
>>
>> [image: Cochrane 500 error.png]
>>
>>
>>
>> --
>> *.................................*
>>  Penny Hecker, Associate Professor
>>  eResources and Web Services Librarian
>>  Sims Library | Southeastern Louisiana University
>>  SLU 10896 Hammond, LA 70402
>>  [email protected]
>>  Voice: 985-549-2290 | Fax: 985-549-3995
>>
>>
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>
>
> --
> Augusto Consing
> Systems & Web Applications Librarian
> Simmons University Library
> Boston MA 02115
> 617-521-2762
> [email protected]
>
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>
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>


-- 
*.................................*
 Penny Hecker, Associate Professor
 eResources and Web Services Librarian
 Sims Library | Southeastern Louisiana University
 SLU 10896 Hammond, LA 70402
 [email protected]
 Voice: 985-549-2290 | Fax: 985-549-3995


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