Re: Access to "Console Display Buffer" via IPP?

Hi Ross,

thank you for the link; the document is actually interesting.

However, apart from a printer's error condition it is sometimes helpful for the service desk to know exactly what the printer is showing. Here is an example from a Lexmark printer in Brazil to illustrate this a little bit:

"Pronto
Cartucho ciano baixo. Cartridge has been ordered.
Cartucho magenta baixo. Cartridge has been ordered.
Pouco papel band. 1
Verif. status/suprim."

Having access to these messages saves the service desk staff from asking someone on site to walk to the printer and take a photo from the console, even more important because our company has branches in many different time zones.

Many printers reflect the messages from the display also on ther built-in web server, but this varies between different models and manufacturers, and it is not suitable for creating an overview of many printers automatically.

Best regards,

Holger

Gesendet: Donnerstag, 21. November 2024 um 17:49

Von: "Friesen, Ross" <[email protected]>

An: "ISTO-PWG Internet Printing Protocol workgroup discussion forum" <[email protected]>

CC: "Holger Gräfe" <[email protected]>

Betreff: RE: [IPP] Access to "Console Display Buffer" via IPP?

I’m sure others may have other answers but…

http://ftp.pwg.org/pub/pwg/candidates/cs-ippstate10-20090731-5100.9.pdf
Table 5.1 and 5.2 mapping printer-state-reasons to MIB

From: ipp <[email protected]> On Behalf Of Holger Gräfe via ipp
Sent: Thursday, November 21, 2024 1:02 AM
To: [email protected]
Cc: Holger Gräfe <[email protected]>
Subject: [IPP] Access to "Console Display Buffer" via IPP?

CAUTION: External Email

Hi,

our company has a tool in place that allows the support team to view the content of the display from most of our 3,000 printers worldwide. This works via SNMP queries for Printer MIB objects 1.3.6.1.2.1.43.16.5.1.2 (prtConsoleDisplayBufferText).

Because of many disadvantages of SNMP, I have been looking for something similar in IPP, but could not find anything. Is there a particular attribute in the Get-Printer-Attributes request for this purpose? Or is it even possible somehow to query any Printer MIB value via OID?

If this is currently not possible: What about adding such a feature, or do you see any obstacles?

Many thanks in advance!

Best regards,

Holger

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