Bug#1126149: linux: usb enumeration fails with error -32 for Krom Kreator keyboard

Source: linux
Severity: important
Tags: upstream
X-Debbugs-Cc: [email protected], [email protected]
User: [email protected]
Usertags: amd64

Dear Maintainer,

   * What led up to the situation?
Connecting a Krom Kreator keyboard to any USB port on the system
   * What exactly did you do (or not do) that was effective (or
     ineffective)?
- Tried different USB ports (USB 2.0, USB 3.0, front panel, rear I/O)
- Tried through USB hubs (powered and unpowered)
- Tried different USB quirks via kernel parameters
   * What was the outcome of this action?
Same problem persists: "usb *: unable to read config index 0 descriptor/start: -32"
The keyboard fails to enumerate and is unusable in Linux.
Previously it showed error -71 but after some update it changed to -32
   * What outcome did you expect instead?
Keyboard should enumerate and work normally as it does in BIOS and Windows.

=== dmesg output when keyboard connected ===
[10832.805157] usb 5-1.2: new full-speed USB device number 16 using xhci_hcd
[10838.070073] usb 5-1.2: unable to read config index 0 descriptor/start: -32
[10838.070082] usb 5-1.2: chopping to 0 config(s)
[10838.070086] usb 5-1.2: can't read configurations, error -32
[10838.165080] usb 5-1.2: new full-speed USB device number 17 using xhci_hcd
[10843.445780] usb 5-1.2: unable to read config index 0 descriptor/start: -32
[10843.445790] usb 5-1.2: chopping to 0 config(s)
[10843.445794] usb 5-1.2: can't read configurations, error -32
[10843.446086] usb 5-1-port2: attempt power cycle
[10844.029144] usb 5-1.2: new full-speed USB device number 18 using xhci_hcd
[10849.077690] usb 5-1.2: unable to read config index 0 descriptor/start: -32
[10849.077698] usb 5-1.2: chopping to 0 config(s)
[10849.077701] usb 5-1.2: can't read configurations, error -32
[10849.149121] usb 5-1.2: new full-speed USB device number 19 using xhci_hcd
[10854.197667] usb 5-1.2: unable to read config index 0 descriptor/start: -32
[10854.197675] usb 5-1.2: chopping to 0 config(s)
[10854.197678] usb 5-1.2: can't read configurations, error -32
[10854.197837] usb 5-1-port2: unable to enumerate USB device

=== lsusb -t output ===
/:  Bus 001.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/10p, 480M
    |__ Port 001: Dev 002, If 0, Class=Human Interface Device, Driver=usbhid, 12M
    |__ Port 001: Dev 002, If 1, Class=Human Interface Device, Driver=usbhid, 12M
    |__ Port 002: Dev 003, If 0, Class=Human Interface Device, Driver=usbhid, 12M
    |__ Port 002: Dev 003, If 1, Class=Human Interface Device, Driver=usbhid, 12M
    |__ Port 003: Dev 004, If 0, Class=Mass Storage, Driver=usb-storage, 480M
    |__ Port 005: Dev 005, If 0, Class=Vendor Specific Class, Driver=[none], 12M
    |__ Port 005: Dev 005, If 2, Class=Human Interface Device, Driver=usbhid, 12M
    |__ Port 006: Dev 006, If 0, Class=Audio, Driver=snd-usb-audio, 480M
    |__ Port 006: Dev 006, If 1, Class=Audio, Driver=snd-usb-audio, 480M
    |__ Port 006: Dev 006, If 2, Class=Audio, Driver=snd-usb-audio, 480M
    |__ Port 006: Dev 006, If 3, Class=Application Specific Interface, Driver=[none], 480M
    |__ Port 008: Dev 007, If 0, Class=Vendor Specific Class, Driver=xpad, 12M
/:  Bus 002.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/4p, 10000M
/:  Bus 003.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/2p, 480M
/:  Bus 004.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/2p, 10000M
/:  Bus 005.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/1p, 480M
    |__ Port 001: Dev 002, If 0, Class=Hub, Driver=hub/5p, 480M
        |__ Port 004: Dev 003, If 0, Class=Hub, Driver=hub/4p, 480M
            |__ Port 003: Dev 005, If 0, Class=Communications, Driver=cdc_ether, 480M
            |__ Port 003: Dev 005, If 1, Class=CDC Data, Driver=cdc_ether, 480M
            |__ Port 004: Dev 006, If 0, Class=Hub, Driver=hub/4p, 480M
                |__ Port 003: Dev 007, If 0, Class=Human Interface Device, Driver=usbhid, 12M
        |__ Port 005: Dev 004, If 0, Class=Billboard, Driver=[none], 480M
/:  Bus 006.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/1p, 480M
/:  Bus 007.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/1p, 10000M
/:  Bus 008.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/1p, 480M
/:  Bus 009.Port 001: Dev 001, Class=root_hub, Driver=xhci_hcd/1p, 10000M

=== Additional information ===
-The keyboard works perfectly in BIOS/UEFI and Windows 10/11
-Keyboard does not work in this specific system, probably due to an xhci_hcd issue on the A620 chipset

-- System Information:
Debian Release: 13.3
  APT prefers stable-updates
  APT policy: (500, 'stable-updates'), (500, 'stable-security'), (500, 'stable')
Architecture: amd64 (x86_64)
Foreign Architectures: i386

-- Hardware:
Motherboard: Asus A620AM-K
CPU: AMD Ryzen 5 8400F
USB controllers visible in lspci:
05:00.0 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] Device [1022:43ed]
08:00.3 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] Device [1022:15b9]
08:00.4 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] Device [1022:15ba]
0a:00.3 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] Device [1022:15c0]
0a:00.4 USB controller [0c03]: Advanced Micro Devices, Inc. [AMD] Device [1022:15c1]
Other USB devices working:
-Mars Gaming MM55
-Mars Gaming MKMINI
-M-Audio M-Track 2x2
-RedDragon Saturn G807
-Huion HS611
-GameSir-Z1

Kernel: Linux 6.17.13+deb13-amd64 (SMP w/12 CPU threads; PREEMPT)
Kernel taint flags: TAINT_OOT_MODULE, TAINT_UNSIGNED_MODULE
Locale: LANG=es_ES.UTF-8, LC_CTYPE=es_ES.UTF-8 (charmap=UTF-8), LANGUAGE not set
Shell: /bin/sh linked to /usr/bin/dash
Init: systemd (via /run/systemd/system)
LSM: AppArmor: enabled