Re: OT: Fwd: Feedback to Carly

Are you having a Linux issue or is this Windows related? I'm sorry that
I have not been more responsive...

Cory
hp linux printing team

On Mon, 2004-11-29 at 23:07 -0700, t takahashi wrote:
> I most likely overdid this, but I had just gone through quite a lot of
> nonsense trying to reach somebody at HP.
> 
> Of course, these addresses might also be Eliza-bots or black holes, so
> I am not holding my breath.
> 
> If you work at HP and are reading this, consider forwarding it to the
> highest level person for whom you have an (internal, real) email
> address.  It might be a career-enhancing move.
> 
> ---------- Forwarded message ----------
> From: t takahashi <[email protected]>
> Date: Mon, 29 Nov 2004 22:56:48 -0700
> Subject: Re: Feedback to Carly from t takahashi
> To: External ceo-communication ...
> Cc: [email protected], Email ecag <[email protected]>
> 
> 
> Thanks for responding to me with a real email address.
> 
> I will write the following with the assumption that somebody there
> really does want to improve the web site and HP service.  Please note
> that my attempts to talk to a real human at HP have not yet succeeded
> otherwise, so I am quite skeptical, but I will take this one last step
> for HP, since it used to be such a great company (and I knew people
> who worked there).
> 
> I am very skeptical that anybody high enough in the hierarchy will
> ever see this to do any good, but here goes:
> 
> For example, on the web site there are no email addresses, so you
> spend far too long filling out an email form, and it asks you to
> confirm by pressing the send button, and there is no send button.
> I am not making this up.
> 
> Then you try to provide feedback, and you get a non-replyable reply
> that sends you to the web page that does not work at all.
> I am not not making this up.
> 
> Or you try the web chat, and half of the characters you type are
> dropped so that it comes out in gibberish, then the chat person (who
> might be an Eliza-like bot pretending to be a human) tells you that
> they only support English (i.e. she or it thought that the gibberish
> was not English) and drops the connection -- I have the transcripts.
> I am not making this up.
> 
> Then Firefox bogs down with HP's Javascript until it is too slow to
> use.  Then every single page has HP "feedback" popups that obscure the
> pages or move.
> 
> Or you try to find your problem, figuring you would read between the
> lines of Windows errors (because they have no useful Linux
> error pages), and they got the link wrong.
> 
> And they don't make it clear whether their "drivers" and other
> downloadable software are or affect firmware in any way, so you can't
> tell whether you could fix a problem in the device itself by using
> them.  You just get a list of downloadables with no real information
> about them.
> 
> After 3 months, I still have a huge paperweight on my desk.  (You call
> it an Officejet 6110, but it has been useless to me ever since 30 days
> after I bought it, making it impossible to return.)
> 
> I was hoping to get a little of that HP service that used to exist,
> since that HP product quality that used to exist no longer does.  (I
> went through 2 others of the same model before buying this one.  I
> should have taken the hint.)
> 
> But instead I hit a web site that got in the way.
> 
> I miss the old HP.
> 
> (Please reply so that I will not swear off HP products or stock forever.)
> 
> Thanks
> 
> 
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------------------------------------ 
Cory Meisch  
HP Linux Test Technician 
(360) 212-7009 
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on. -- Napoleon Bonaparte, "Maxims" 
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Discover which products truly live up to the hype. Start reading now. 
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