Re: OT: Fwd: Feedback to Carly

On Tue, 30 Nov 2004 09:49:53 -0800, Cory Meisch <[email protected]> wrote:
> Are you having a Linux issue or is this Windows related? I'm sorry that
> I have not been more responsive...

Thanks for replying.

It is a Linux issue.  The device is essentially completely useless to
me now, and has been for months.  And its function is really
important.  To be honest, I am at the end of my rope on this.

Nobody has yet looked at all of the detailed debugging output that is
at http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=272304 and also
http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=283018 .

If that is not enough to find out where the problem is, then I will do
 anything that I am asked to do.

I do not have the ability to debug beyond what I already have.  No
responses on sane mailing list, debian-user, sourceforge forum, or
elsewhere.  Contacting HP through official channels (in case it's
hardware- or firmware-related or in case they feel like helping with a
Linux problem by some unusual alignment of the planets) is of course
useless.  I am stuck on this.

Regarding my letter to Carly, there is no way that she or anybody
useful will ever see it given the email addresses that I used. 
However, if you were to forward it to a manager or two at HP using an
internal addresss, it would avoid dropping into a black hole.  I spent
way too long on the nonsense that led to that letter.


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