Re: Re: HP OfficeJet 635 - Does HPLIP allow you to configure Fax Settings?

On Wednesday 09 February 2005 03:26, James B. Hiller wrote:
> I have a slightly different, but related, question to the one below.
>
> Is there any place where I can get documentation (or just information)
> on the breakout of the various parameters ("Set-Up", I believe it was
> called) on an HP OJ 7130 that are accessed via the front panel

<snipped>

If you do remember the exact means of accessing service menus, please *don't* 
publish it. I haven't worked for HP, but I did have access to a similar 
service system.  I was asked not to divulge it, and I don't plan to. When I 
viewed the settings that could be changed, I could see that although some 
options could be useful if they could be easily changed, some of them looked 
like they could really foul up the device, rendering it unusable, and 
necessitating a lengthy call to tech support, which probably would have to 
refer the problem to some higher tier.  Obviously (to me) it could be a very 
expensive mistake for a technology company to give untrained users easy 
access to settings that are meant only for factory setup or by trained 
technicians in a repair facility.

In many locations, there will be curious kids (and others) who want to know 
how everything works, and love to push buttons.  I'm pretty sure that a great 
many printers would be repeatedly (sometimes deliberately) fouled up once 
this kind of info were made public.  The cost of the resulting tech support 
calls and eventual lost sales would be passed on to customers.  I don't think 
we want that.


-- 
Joe Piolunek


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