Re: OT: Service from Sony

One thing about this that caught my eye:

" The thing is they know it's difficult to
> fight huge corporation like Sony or Microsoft if you are just a poor
> customer, and if you are ripped off, you'll give up,"

Take them to small claims court.  The company hires an attorney and you
just show up with your evidence.  If you are well prepaired, you'll
win.  This technique has worked for my father many times and he isn't a
lawyer or anything.  Most large companies don't want to spend the
resources to hire an attorney, they would rather settle.  Small claims
is your friend.

The truth is that most people don't take the time or effort to take a
company to court.  I'd still say that your message is sound advice in
general.  Just don't forget that you can take them to small claims court
and you don't need to get a lawyer.

Of course, I'm just a UNIX admin that doesn't know anything about such
things.

TTFN,

On Fri, 2003-07-04 at 11:41, Dmitri Matsnev wrote:
> I had only one fishy situation with Sony support. My first notebook
> was refurbished and therefore it had warranty of 90 days only. After 3
> months Sony called me encouraging to purchase the 1-, 2-, or 3- year
> warranty. I said no, and then they send in a letter few month later
> stating that my warranty is expiring and "here's a special deal to
> renew it". Shame, but at that point the warranty did not work (I
> checked it). They were lying to me. So I
> say the promotion department does everything to get money from you, no
> matter what.
> 
> Well, the lesson is clear: if you are buying anything (computer, car,
> grill, you name it) and there is some promotion offer of some interest to you (that
> is to say, the promotion was substantial in your decision to buy that
> product, then make photocopies of everything you send in, call them
> to check whether they received all the papers, and if they deny for no
> reason, send in the copies of everything one more time, making them
> sign the delivery. Then having all the copies and receipts, you are
> contacting the credit card company. The thing is they know it's difficult to
> fight huge corporation like Sony or Microsoft if you are just a poor
> customer, and if you are ripped off, you'll give up, but the credit
> card company is a good ally in such case.
> 
> Dmitri
> 
> 
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Bryan DeLuca
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