Dealing with tech support...

Hi,

I had a similar conversation (Alison in Wonderland eat your heart out) with 
CityAdvantage, the "fix it" arm of Circuit City's warranty company...

"Tech Support": "Please understand that without running the diagnostic 
troubleshooting we will not accept the unit for repair"

Me:" I cannot run any diagnostics as the screen has failed!"

T.S. " Be that as it may Sir. please follow my instructions and co-operate, 
now, reboot and enter the BIOS"

ME "OK I've rebooted..."

TS "And what does the BIOS say?"

ME: "Buggered if I know, the screen is blank..."

TS "Then you are being unco-operative"

ME "No I've had strong words with the unit but it fails to understand that 
you not it are in charge!"

TS "Get an external monitor and connect that..."

ME: "I don't have one"

TS "So you are still failing to cooperate?"

ME: "How many Sony laptop users keep a spare CRT in case their machine 
fails?"

TS: "That is not an answer"

ME: Yes it is, just not the one you wanted?"

TS: "Now disconnect the machine, remove the battery and reboot..."

ME: " OK..."... "Done"

TS: "What can you see?"

ME: "A dead screen"

TS: "Are you sure you removed the battery?"

ME: "Pardon?!!!!"

TS: "Many people remove the floppy drive by mistake!"

ME: "I am not stupid, I'm a fully accredited MCSE, and have been in IT for 
25 years.. I think I can recognise a hard disk?"

TS: "You are not co-operating, I will terminate the call now"

ME " If you do I will make it my business to track you down and terminate 
you!"

TS: "You cannot talk to me like that!"

ME: "Cannot? I just did, now should not, that's a different matter!"

TS: "I have far too many customers like you!"

30 minutes later, after Circuit City's Tech Manager has also lost his 
patience with this moron...

TS: I have issued a returns number which is..." Line fails...

ME: (Redialling)...

TS: Please understand that we must have you go through troubleshooting 
before...

ME: "I know where you live!"

TS: (Immediately) Your return number is..... xxxxxx

ME: Moral, Don't argue with the idiots, just hit them weher they live?

PS The machine arrived back with a working (replaced) screen, but a new 
fault (CD/RW does not work..)

OH well...

PPS Circuit City were great, lent nme one hell pf a loaner, and have been 
very supportive throughout....

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