Re: Lenovo x390 will not poweroff unless the power button is pressed to complete.

--===============0510480798059736003==
Content-Type: multipart/alternative; boundary="000000000000ebe5db06336403d6"

--000000000000ebe5db06336403d6
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

Today I received the following:

"While host controllers handle USB devices, our support for laptops and
pre-built desktop PCs with Intel components is restricted due to lack of
system documentation and limited troubleshooting capabilities.  And if you
need drivers, they should come from your system manufacturer's support
team's driver page because their drivers are specialized while ours are
generic."

Our benchmarking period began on December 28, 2024 and continues to the
present.  The download of current drivers is complete.  We are currently
prospecting a project, and the client has a number of Lenovo X Series
laptops that they want to look into using before making any  purchases.
Now I know what steps to follow to hopefully remedy the problem.



On Wed, Apr 2, 2025 at 10:53=E2=80=AFPM Yves Dorfsman via Linux-Thinkpad <
[email protected]> wrote:

> On 2025-04-02 18:24, [email protected] wrote:
> > This is a new Ubuntu 22.04.5 Pro installation. Initially up until
> December 28, 2024 there was no issue a complete powering off. Clicked on
> the pop up screen to upgrade from 22.04 to 24.04 and this is when the iss=
ue
> began. I have upgraded the bios from 1.75 to 1.80, followed and completed=
 a
> number of suggestions but the laptop will not turn off. Interesting enoug=
h
> I am testing a dual-boot x470 with the same linux distro plus windows 11.
> This issue does not happen on this laptop.
> >
> > Any suggestions?
>
> It could be a hardware issue. Any reason you're using Ubuntu 22.04 over
> 24.04 (the current LTS). What happens when you boot from Ubuntu live USB
> image, can you shutdown it down from the command line, or from the gnome
> menu?
>
>
> Yves.
>
> _______________________________________________
> Linux-Thinkpad mailing list -- [email protected]
> To unsubscribe send an email to [email protected]
>

--000000000000ebe5db06336403d6
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr">Today I received the following:<div><span style=3D"color:r=
gb(0,0,0);font-family:Montserrat,Arial,sans-serif;font-size:medium;font-var=
iant-ligatures:no-common-ligatures"><br></span></div><div><span style=3D"co=
lor:rgb(0,0,0);font-family:Montserrat,Arial,sans-serif;font-size:medium;fon=
t-variant-ligatures:no-common-ligatures">&quot;While host controllers handl=
e USB devices, our support for laptops and pre-built desktop PCs with Intel=
 components is restricted due to lack of system documentation and limited t=
roubleshooting capabilities.=C2=A0 And if you need drivers, they should com=
e from your system manufacturer&#39;s support team&#39;s driver page becaus=
e their drivers are specialized while ours are generic.&quot;</span></div><=
div><p style=3D"box-sizing:inherit;padding:0px;font-size:medium;color:rgb(0=
,0,0);font-family:Montserrat,Arial,sans-serif;font-variant-ligatures:no-com=
mon-ligatures">Our benchmarking period began on December 28, 2024 and conti=
nues to the present.=C2=A0 The download of current drivers is complete.=C2=
=A0 We are currently prospecting a project, and the client has a number of =
Lenovo X Series laptops that they want to look into using before making any=
 =C2=A0purchases.=C2=A0 Now I know what steps to follow to hopefully remedy=
 the problem.</p><p style=3D"box-sizing:inherit;padding:0px;font-size:mediu=
m;color:rgb(0,0,0);font-family:Montserrat,Arial,sans-serif;font-variant-lig=
atures:no-common-ligatures">=C2=A0</p></div></div><br><div class=3D"gmail_q=
uote gmail_quote_container"><div dir=3D"ltr" class=3D"gmail_attr">On Wed, A=
pr 2, 2025 at 10:53=E2=80=AFPM Yves Dorfsman via Linux-Thinkpad &lt;<a href=
=3D"mailto:[email protected]">linux-thinkpad@linux-thinkpad=
.org</a>&gt; wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"mar=
gin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1=
ex">On 2025-04-02 18:24, <a href=3D"mailto:[email protected]" targ=
et=3D"_blank">[email protected]</a> wrote:<br>
&gt; This is a new Ubuntu 22.04.5 Pro installation. Initially up until Dece=
mber 28, 2024 there was no issue a complete powering off. Clicked on the po=
p up screen to upgrade from 22.04 to 24.04 and this is when the issue began=
. I have upgraded the bios from 1.75 to 1.80, followed and completed a numb=
er of suggestions but the laptop will not turn off. Interesting enough I am=
 testing a dual-boot x470 with the same linux distro plus windows 11. This =
issue does not happen on this laptop.<br>
&gt; <br>
&gt; Any suggestions?<br>
<br>
It could be a hardware issue. Any reason you&#39;re using Ubuntu 22.04 over=
 24.04 (the current LTS). What happens when you boot from Ubuntu live USB i=
mage, can you shutdown it down from the command line, or from the gnome men=
u?<br>
<br>
<br>
Yves.<br>
<br>
_______________________________________________<br>
Linux-Thinkpad mailing list -- <a href=3D"mailto:linux-thinkpad@linux-think=
pad.org" target=3D"_blank">[email protected]</a><br>
To unsubscribe send an email to <a href=3D"mailto:linux-thinkpad-leave@linu=
x-thinkpad.org" target=3D"_blank">[email protected]</=
a><br>
</blockquote></div>

--000000000000ebe5db06336403d6--

--===============0510480798059736003==
Content-Type: text/plain; charset="us-ascii"
MIME-Version: 1.0
Content-Transfer-Encoding: 7bit
Content-Disposition: inline

_______________________________________________
Linux-Thinkpad mailing list -- [email protected]
To unsubscribe send an email to [email protected]

--===============0510480798059736003==--