Re: Disappearing ntopng menu items

Hi Peter,

What browser/ntopng version are you using? Do you have enabled plugins 
which may interfere with the gui?

Please perform these tests:

     - When you experience the problem, do a screenshot. Please open the 
javascript inspector of your browser and see if there are errors. 
Moreover, if you go into the cookies (e.g. under chrome into Application 
-> Cookies), do you have cookies listed?

     - If you temporary add the --disable-autologout option temporary, 
can you still experience the problem?

Please post the result of these tests on out github page 
https://github.com/ntop/ntopng into a new issue.

Regards,
Emanuele


On 03/15/2018 09:26 PM, Peter Shute wrote:
> To reproduce it, I log in and leave the browser running. After a while, I don't know how long, I return to the page (usually the dashboard), and find that while I can still do some things, eg change between interfaces, look at charts, etc, I can do no configuration, and logout isn't available. I would have expected that it should present the login prompt. I think it does do that if I close and reopen the browser.
>
>   I am attaching a screenshot to show which item disappears, but I don't know if this list accepts attachments. I have just logged it in, but if the problem returns, I will do more screenshots.
>
> How long do I need to wait until it logs out automatically?
>
> Once it has logged out, how do you want me to send the configuration? Is there a file I can send? What else?
>
>> -----Original Message-----
>> From: [email protected] [mailto:ntop-
>> [email protected]] On Behalf Of Simone Mainardi
>> Sent: Thursday, 15 March 2018 9:07 PM
>> To: [email protected]
>> Subject: Re: [Ntop] Disappearing ntopng menu items
>>
>> Peter,
>>
>> We are unable to reproduce. Please, explain, step by step (briefly), how to
>> reproduce the behavior. Also show the ntopng configuration used, the page
>> with missing menu items, and also check the HTTP reqs/responses (you can
>> use the browser inspector) and check for the presence of cookies.
>>
>>> On 15 Mar 2018, at 03:26, Peter Shute <[email protected]> wrote:
>>>
>>> I'm still seeing this problem. I don't want to use --disable-autologout. Once
>> it happens, there's no option in the interface to logout so that I can log in
>> again. The dropdown that normally contains the logout option (looks like a
>> power button) is gone from the top menu. The only way around it is to add
>> "logout.lua" to the URL.
>>>> -----Original Message-----
>>>> From: [email protected] [mailto:ntop-
>>>> [email protected]] On Behalf Of Simone Mainardi
>>>> Sent: Tuesday, 20 February 2018 8:05 PM
>>>> To: [email protected]
>>>> Subject: Re: [Ntop] Disappearing ntopng menu items
>>>>
>>>> Peter,
>>>>
>>>>> On 19 Feb 2018, at 22:04, Peter Shute <[email protected]> wrote:
>>>>>
>>>>> Apologies for the repeat postings. One of our spam filters has
>>>>> suddenly
>>>> decided everything from this list is spam. I've whitelisted it now,
>>>> so hopefully that's fixed. I suspect this has happened before when
>>>> the list has gone quiet, so I should remember to check the archives.
>>>>> I'll try disabling autologout, but I don't understand the bahaviour.
>>>>> If I try to
>>>> connect after an ntopng restart,  can't see anything until I log in.
>>>> After autologout, I can still access a lot of things in the gui. And
>>>> why is there no login button to log back in?
>>>>
>>>> This is normal. Your session is automatically extended when you
>>>> --disable- autologout. So even if you restart ntopng you will still be
>> authorized to log in.
>>>> You can click the logout if you want to terminate the session and
>>>> have the login window displayed.
>>>>
>>>>> Peter Shute
>>>>>
>>>>> Simone wrote:
>>>>>
>>>>> Peter,
>>>>>
>>>>>> On 14 Feb 2018, at 00:11, Peter Shute <pshute at nuw.org.au> wrote:
>>>>>>
>>>>>> If I log into ntopng, then leave it in the browser for a long time (hours?
>>>> overnight?), some menu items disappear. For example I no longer see
>>>> Preferences in the Settings menu, and the Power menu is no longer
>>>> visible, so I can't access the Logout command.
>>>>>> Logging out and in again fixes this, but the only way to log out is
>>>>>> to
>>>> manually add "logout.lua" to the URL.
>>>>> This is normal due to the expiration of the session you are
>>>>> authenticated
>>>> with. If you don't want the autologout, please use:
>>>>> [--disable-autologout|-q]           | Disable web logout for inactivity
>>>>>
>>>>>
>>>>> Simone
>>>>>
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