Red Hat UK sucht Technical Support Engineers - Junior/Senior, Englisch/ Deutsch sprechend - Farnborough, UK

Red Hat UK Ltd im Sueden von London moechte sein Support-Team=20
vergroessern und sucht im Moment Linuxenthusiasten, die mit Leidenschaft=20
bei der Sache sind.

Herausgefordert von einem kniffligen Problem? Kein Thema =96 Du bewahrst=20
einen kuehlen Kopf und liebst es, tiefer in den Problemursprung und=20
seine Umstaende einzutauchen, Dich mit Deinen Kollegen und der Community=20
auszutauschen und Dein Wissen und Ergebnisse Deines Nachforschens=20
miteinander zu verknuepfen.

Bist Du ein technischer Mensch, der anderen gerne beim Problemloesen=20
hilft und dabei oefters deren Erwartungen uebertrifft?

Kannst Du Dir vorstellen, tagtaeglich mit den talentiertesten Technikern=20
der Open Source Community zusammenzuarbeiten?

Bist Du ein leidenschaftlicher Open-Source-Verfechter, der stolz auf die=20
Qualitaet seiner Arbeit ist und weiss, dass Source-Code-Schreiben nur=20
eine Moeglichkeit ist, zur Open-Source-Idee beizutragen?

Klingt es spannend fuer Dich, in einem vielsprachigen Team zu arbeiten,=20
dessen Mitglieder aus ueber zehn verschiedenen Laendern kommen?

Ewartest Du, dass Dein Arbeitgeber Dir exzellente Trainings- und=20
Fortbildungsmoeglichkeiten anbietet?

Glaubst Du, dass technischer Support mehr ist als ein Telefonat=20
anzunehmen und Hinweise auf FAQs zu geben?

Wenn ja, dann wuerde Red Hat nichts lieber als sofort von Dir hoeren!=20
Wir sind im Moment auf der Suche nach talentierten und erfahrenen=20
Associate Technical Support Engineers und Technical Support Engineers.=20
Unser ideale Kandidat spricht Deutsch und Englisch, wir freuen uns aber=20
ueber jede andere Sprachkombination. Bitte schicke Deinen CV (auf=20
Englisch) an [email protected]

Anbei folgend die Jobbeschreibungen fuer Associate Technical Support=20
Engineers und Technical Support Engineers.


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Position Title: Associate Technical Support Engineer

Position Location: Red Hat, Farnborough, Hampshire, UK

Position availability: Immediate


Position Description:

Your main responsibilities will include working in a=20
multicultural/multilingual technical team, dealing with support requests=20
from enterprise customers via the telephone and the Web. You will also=20
be responsible for maintaining a high level of customer satisfaction and=20
for keeping your technical and non-technical skills current by attending=20
courses and spending part of your time in personal development. Your=20
main duties will include:

* gathering information for each issue
* carrying out the necessary research
* working with senior team members in order to transfer the problem to=20
them or in order to get advice on how to proceed further and provide=20
solutions to customers incorporating your findings in Red Hat's=20
Knowledge Base when necessary


Technical skills:

* basic Linux system administration experience at home, work or school
* basic theoretical knowledge of networking, UNIX-like services and conce=
pts
* basic application debugging skills
* software development experience (programming and scripting languages)=20
not required but considered an advantage


Profile:

* strong troubleshooting skills and a passion for problem solving and=20
investigation
* customer focus and service orientation
* ability to work well in a team
* ability to multi-task, prioritise and work under pressure
* ability to work in process-driven environments as well as in contexts=20
where consultation with colleagues, taking initiative and judgement=20
calls are necessary
* ability to communicate courteously and effectively with customers,=20
third party vendors and Red Hat associates
* contributions (not necessarily development) to Open Source community=20
and projects considered an advantage

Preferred education:

* IT degree or equivalent work experience
* RHCE or equivalent not required but considered an advantage

Languages:

* Fluent in written and spoken English
* Written and spoken fluency in any of French, German, Italian, Spanish=20
considered an advantage


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Position Title: Technical Support Engineer

Position Location: Red Hat, Farnborough, Hampshire, UK

Position availability: Immediate

Position Description:

Your main responsibilities will include working in a=20
multicultural/multilingual technical team, dealing with highly technical=20
support requests from enterprise customers via the telephone and the=20
Web. You will also be responsible for maintaining a high level of=20
customer satisfaction and for keeping your technical and non-technical=20
skills current by attending courses and spending part of your time in=20
personal development. Your main duties will include:

* gathering information for each issue
* carrying out the necessary research
* providing analysis to fully understand the issue
* proposing workarounds if appropriate
* proposing and discussing fixes, providing advice and educating customer=
s
* interfacing with engineering, product management and support=20
management when necessary in order to prioritise customers' requests
* incorporating your findings in Red Hat's Knowledge Base when necessary


Technical skills:

* 3+ years of commercial Linux experience in the enterprise sector
* Linux system administration experience at RHCE level (RHCE not=20
required). Self assess your RHCE skills at the following address:=20
https://www.redhat.com/apps/training/assess/redhat_europe/
* good theoretical knowledge of networking, UNIX-like services and concep=
ts
* advanced application debugging knowledge
* basic kernel debugging and tuning knowledge
* software development experience (programming and scripting languages)=20
not required but considered an advantage
* knowledge of enterprise storage solutions and clustering considered an=20
advantage
* knowledge of enterprise database solutions considered an advantage


Profile:

* strong troubleshooting skills and a passion for problem solving and=20
investigation
* customer focus and service orientation
* ability to work well in a team
* ability to multi-task, prioritise and work under pressure
* ability to work in process-driven environments as well as in contexts=20
where consultation with colleagues, taking initiative and judgement=20
calls are necessary
* ability to communicate courteously and effectively with customers,=20
third party vendors and Red Hat associates
* knowledge of support systems and tools considered an advantage
* contributions (not necessarily development) to Open Source community=20
and projects considered an advantage


Preferred education:

* IT degree or equivalent experience in the enterprise IT sector
* RHCE or equivalent not required but considered an advantage

Languages:

* Fluent in written and spoken English
* Written and spoken fluency in any of French, German, Italian, Spanish=20
considered an advantage