Re: Remote support software

Yes, that is the definition of support I am using.

I understand that client-less is impossible. My hope is that the client would install automatically in the background so that students would not need to visit one site to download/install a client, then launch the client and verbally provide a pin of some kind to allow the teacher/tech to access the computer. The workflow I'm hoping for is:

 - Student visits a website.
 - Student clicks a link to initiate a support session.
 - Client downloads, installs, launches, and asks if it is OK to allow the teacher/tech to control the computer.

Maybe this is just a dream...:-)



>>> On 2/10/2012 at 10:00 AM, Jim Kinney <[email protected]> wrote: 
> By "support" do you mean "support of computer operations" like how to do 
> something in OpenOffice? So a student would hit a web page to request help 
> and a support person can then remotely see/controll their desktop? 
>  
> In short, client-less and cross platform is an oxymoron. Each system will 
> require it's own method to share desktop bits. 
>  
> On Fri, Feb 10, 2012 at 9:14 AM, Mike Lichtenwalner <[email protected]>wrote: 
>  
> > Hi All, 
> > 
> > We are a K12 district which has been offering a small selection of virtual 
> > classes to our high school students for several years. The classes are 
> > created/delivered using OSS - Moodle, OpenOffice, etc. We would like to be 
> > able to offer our students remote support at home if they need it. Does 
> > anyone know of a product that meets the following criteria: 
> > 
> >  - Open source 
> >  - Cross platform (Windows, Mac, Linux) for the teacher and student 
> >  - "Client-less" (Ideally, the student would visit a website to initiate 
> > the remote support session - NO chance of an adult accessing the student's 
> > computer without his/her knowledge.) 
> > 
> > Any and all suggestions are welcome! 
> > 
> > Thanks! 
> > Mike 
> > 
> > 
> > __________________________________ 
> > Mike Lichtenwalner 
> > Coordinator of Technical Services 
> > Manheim Township School District 
> > Lancaster, PA 
> > 
> > 
> > 
> > _______________________________________________ 
> > K12OSN mailing list 
> > [email protected] 
> > https://www.redhat.com/mailman/listinfo/k12osn 
> > For more info see <http://www.k12os.org> 
> > 
>  
>  
>  
> --  
> --  
> James P. Kinney III 
>  
> As long as the general population is passive, apathetic, diverted to 
> consumerism or hatred of the vulnerable, then the powerful can do as they 
> please, and those who survive will be left to contemplate the outcome. 
> - *2011 Noam Chomsky 
>  
> http://heretothereideas.blogspot.com/ 
> * 
>  



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