RE: Chronic BLAT errors coming from restaurant's reservation system automated messaging

Chris

This will explain how email works and hopefully provide a little better understanding

Regards

Bruce

From: [email protected] [mailto:[email protected]]
Sent: Wednesday, October 21, 2015 9:53 PM
To: [email protected]
Subject: Re: [blat] Chronic BLAT errors coming from restaurant's reservation system automated messaging


Thanks for the response.

The email addresses are those of our clients and they are all valid. After they have failed, I can manually resend and they always go through. It's the automated send that always fails.

Would you be able to explain to me how to upgrade blat please?

Also, if you could elaborate on the non-existent server idea. My understanding is that the messages are sent from our server to the clients emails; not from our server to another server.

Regards,

Chris Boersma
Restaurant Manager

Marque Restaurant
4/5 355 Crown Street
Surry Hills NSW 2010
+61293322225
[email protected]<mailto:[email protected]>
marquerestaurant.com.au<http://marquerestaurant.com.au>


On 22 Oct 2015, at 1:24 AM, Chip [email protected]<mailto:[email protected]> [blat] <[email protected]<mailto:[email protected]>> wrote:


It appears to me that your system is attempting to send email to a non-existent server.  One or more email addresses are likely to be bogus.  Are you able to review the list of email addresses to weed out the bad ones?

On a side note, Blat should be updated because version 2.6.2 has some known issues.

Chip

-------- Original message --------
From: "[email protected]<mailto:[email protected]> [blat]"
Date:10/20/2015 9:38 PM (GMT-07:00)
To: [email protected]<mailto:[email protected]>
Subject: [blat] Chronic BLAT errors coming from restaurant's reservation system automated messaging


I hope you can help, I am running a restaurant that experiences chronic BLAT errors when attempting to send automated messaging through Respak.

I have tried every avenue to fix this problem via our reservation system provider (Respak), our email provider (Nexcess) and have had an IT person come to the venue to try their hand at it too; all have been to no avail.

It is a chronic issue that seriously affects the running of our small business.
Below is an example of the error:

Blat v2.6.2 w/GSS encryption (build : Feb 25 2007 12:06:19)

Sending C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\RP1301.tmp to [email protected]<mailto:[email protected]>
Subject: Marque Restaurant booking
Login name is Marque Restaurant <[email protected]<mailto:[email protected]>>
The SMTP server does not like the name [email protected]<mailto:[email protected]>
Have you set the 'To:' field correctly, or do you need authorisation (-u/-pw) ?
The SMTP server response was -> 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)

Warm regards,
Chris Boersma







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