Re: Server becoming unresponsive
"Juergen P. [core]" <[email protected]>
| Newsgroups | gmane.mail.cgatepro.general |
|---|---|
| Message-ID | <[email protected]> |
hello, any messages in the CGP-log after turning on full logging? i experienced such problems with defect ram and other time having set too small open files limit on linux. kr Juergen On Wed, 13 Jan 2016 06:45:00 -0800 Tom Marble <[email protected]> wrote: > All, > We have been using Communicate Pro for over 10 years on the OS X platform. We have between 900 and 1000 users for mainly email and groupware. The vast majority of our clients access the server through the web interface (we use the Niversoft LooOut Skin). Our server is a quad core Xserve running 10.10.5 with 24 gig of ram. We are running CGP 6.1.6. > In the past month or so, the CGP server process will begin to spike and then stay at around 140% CPU (as reported by TOP). The overall server resource use as reported by TOP is 85-95% idle. In the administrative web interface in CGP we will see Threads that are “Locked at Retain.” As soon as this happens, the CPU utilization reported by TOP goes to 140, 150, even over 200%. This starts a cascade effect where any subsequent thread also becomes “Locked at Retain.” Eventually, accessing the server as a user through the web interface becomes unresponsive and we must restart the CGP process. > This issue has steadily become worse and we are having to restart the CGP process several times a day. We have an open case with Communicate support, but so far no progress. Any suggestions would be greatly appreciated. > > Thanks > > Tom Marble > Director of Information Services > St. Louis Park Public Schools > > > ############################################################# > This message is sent to you because you are subscribed to > the mailing list <[email protected]>. > To unsubscribe, E-mail to: <[email protected]> > To switch to the DIGEST mode, E-mail to <[email protected]> > To switch to the INDEX mode, E-mail to <[email protected]> > Send administrative queries to <[email protected]> -- Best Regards Juergen Paulhart E-Mail / SIP / XMPP : [email protected] VoIP Support: +43 1 236 46 60 600 ** *** IT Security, Cloud based Communication Technologies & Hosted Unified Communications ***