Re: CGP 6.1.10 & ActiveSync search on iDevice - Case[ABLH0505-726MY]

Hello,

On 2016-05-05 21:58, Terrence Koeman wrote:
> Hi all,
>
> Recently I upgraded CGP from 6.1.8 to 6.1.10, and since then I've
> noticed (and received reports) of issues with the search results on
> iPhones & iPads using ActiveSync.
>
> Search results show a lot of old emails that are not in the account
> anymore (iDevice says the message isn't downloaded and it can't
> download it as it's not in the account) as well as duplicate results.
> Of the duplicate results only one will be a real email that can be
> opened.

The results of the search command may contain mails that are out of the 
synchronization period chosen in the device settings. To retrieve the 
bodies of those emails the devices issues additional command to retrieve 
the body and CGPro handles that.
If you experience problem with  viewing found emails, then please try to 
reproduce them with AirSync and HTTPU loge level set to All Info and 
send us thelogs key-filtered on the device ID.

> It seems CGP is returning search results from some old index or
> cache. It's really a problem as in any given search well over half
> the hits are for old emails that aren't available and duplicates that
> can't be opened. The iDevice knows they aren't available because I
> can't select these in 'Edit' mode either (no select circle).

Only the mailbox contents are used for the search, but the result may 
include mails that are beyound the synchronization period.

> My Outlook is configured to autoarchive/move all email older than 3
> months from the server to a local PST file. However, searching on my
> phone now shows much older emails in the results. I've checked and
> these emails are definitely not on the server anymore. Outlook does
> show proper search results (no old emails & no dupes).
>
> Anyone else seeing this problem? Is there perhaps an index or cache I
> can nuke to fix this?
>
> Thanks in advance!
>

-- 
Best regards,
Dmitry Akindinov

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