Re: Unsubscribe question
Charles Cazabon <[email protected]>
| Newsgroups | gmane.mail.ezmlm |
|---|---|
| Message-ID | <[email protected]> |
Editor <[email protected]> wrote: > > So I guess my question is, is there any issue with the unsubscribe process > or is this guy lying to me to get some attention? Probably neither. I've found two common cases with vanilla ezmlm. At least one, and possibly both, apply equally to -idx: 1) User signed up with one address, but then had mail forwarded from that account to another. He's forgotten this, and thinks he's signed up with the second address. When he sends mail from that second address to <list-unsubscribe@...>, ezmlm will return a message that *looks* like an unsubscription confirmation. When he then continues to receive list mail, he gets upset. You'd need to see a complete message header to confirm/help. 2) User subscribed with their address in mixed-case. When they try to unsubscribe, they've got their address in a different case (i.e., subscribe with <JOHN@...> or <John@...> and trying to unsubscribe from <john@...>. Plays out as above. I seem to recall Bruce changed -idx to collapse case at some point, but I could be wrong or your installation could predate that version. Charles -- ------------------------------------------------------------------------- Charles Cazabon <[email protected]> GPL'ed software available at: http://pyropus.ca/software/ My services include ezmlm consulting. See http://pyropus.ca/ for details. -------------------------------------------------------------------------