Re: Error message I don't understand

dmacdoug <[email protected]> wrote:
> Suddenly, a few days ago when running getmail I began receiving this error
> message and I'm trying to figure out where it comes from and what it means.
> 
> One day it worked fine and the next not.  No changes of any kind made.
[...]
> SimpleIMAPSSLRetriever:[email protected]@outlook.office365.com:993:
> getmailrc: operation error (IMAP error (EXAMINE command error: BAD ['User is
> authenticated but not connected.']))

That's certainly not a particularly obvious error message.  I've not seen it
(that I recall) in previous reports.

There does appear to be a spate of reports like yours from other (non-getmail)
users.  Some report that disabling IPv6 in Windows fixes it, but you didn't
say you were using Windows.

https://learn.microsoft.com/en-us/answers/questions/1144723/office365-email-imap-user-is-authenticated-but-not.html

If that's not it, there have been a number of users whose organizations use
the Microsoft-run office365.com to host their email domains, who reported that
their organizations changed authentication policies for their domains, and
that those changes meant regular POP & IMAP clients could no longer access
their email.

Some of these were people at various universities, though I don't remember if
any were at USC.

Can you either (1) see if your IT department / mail admins announced any
changes to authentication with o365 over the last few months, or (2) see if
some other plain IMAP(s) client (i.e. not Outlook or whatever) can access your
email with the same credentials?

Charles
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Charles Cazabon
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