IDLE not working for one account only

Neil Price <[email protected]>
Newsgroups gmane.mail.imap.cyrus
Message-ID <[email protected]> 
I'm using 2.5.10-3 (the one that comes with debian stretch)

I have one user that I cannot get IDLE to work for using either poll or 
idled.

Other accounts work normally. No errors in the log.

Have set him up with a number of email clients and they all do the same 
thing.

I can not see anything the account setup that can cause this, suggestions?

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