Re: AOL user's post not delivered to other AOL addresses

Quoting Clay Goss ([email protected]):

> When a list subscriber with an AOL address posts to the list, I get this
> long error message from an AOL system with error messages like:
> 
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> [email protected] on 2/11/2007 1:54 PM
>             The e-mail system was unable to deliver the message, but did
> not report a specific reason.  Check the address and try
> again.  If it still fails, contact your system administrator.
>             < listserver.listdomain.net #5.0.0 SMTP; 554-:  (RLY:SN)
> http://postmaster.info.aol.com/errors/554rlysn.html>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> 
> While it doesn't give the email address it is refusing to relay to, the
> number of these messages roughly matches the number of AOL addresses in my
> list.
> 
> Any thoughts?

Have you tried the whitelist?  I deliver loads of mail to AOL (although the
volume is declining now pretty rapidly in favor of gmail). In my experience
it works fine.  Make sure you have a proper reverse set up, and set up a
feedback loop.  You can do the feedback loop and whitelist here:
http://postmaster.info.aol.com/

I recently changed ip addresses on my sending server and forgot to update my
whitelist entry - once I had done so, by calling them, mail started flowing
again within a couple hours.

I've found that AOLs postmaster staff has been very responsive when I've
called, even more so in the last couple years.  Don't hesitate to call them.

-- 
http://www.last.fm/user/ddewey