New acct NOT Login or receive emails

I am sending this problem report/request from a different email of mine,
since it did not seem to send within Mulberrymail/support. I did not
receive the Cc I requested be sent to this address.

Feb. 1, 2012
To:  Support, Mulberrymaii.com
Re: Setup 2 pop and 1 IMAP accounts in Mulberrymail, v. 4.0.8
Re:  Mulberrymail accts fail to allow Login to Server + all emails to
mulberrymail.com acct are rejected.
Re: O.S. = Mac 10.5.8

1a. Log in to 2 pop accounts (accts) with (w/) server = 'pop.emailsrvr.com,'
(or smtp.emai....) displays 'server details' as "server is ready" only
after failed attempt to login for each acct.  Logout Button (bttn) displays
in menu bar, so it appears that I have 'logged in.'  Right-click ea. acct.>
view 'Server details' only are available today.  Today and yesterday, I
could view all 3: 'Options, Details, and Server' when Rt-clking INBOX of
those Pop3 accts.  (Authentication = 'Plain Text' and Security = 'No
Security.')

1b. When I checked 'Open this Mailbox at Login,' after failed Login,
Inboxes show Logout Bttn.  Do I need to 'Tie to my identity,' for
successful Login?

1c. The first time the 'Details> Server' were veiwable was after I used
your 'IP address (173.13....)' in place of 'pop.emailsrvr.com' in the
server box while creating an acct, and had failed authentication + failed
login.

2. If I create an acct with 'pop.mulberrymail.com' in the server box>
'Authentication fails' with either 'Plain Text' or 'Anonymous and 'No
Security,' and therefore 'login fails.'   Also with 'pop.emailsrvr.com' as
server, and trying Kerberosv4 authentication with STARTTLS security,
'Authentication and Login' fail.  Also, using server = pop.cyrusoft.com(also
smtp.cyrusoft.com) fails authentication and login, as did pop/
smtp.webpagestart.com.

3. If I create an acct with 'pop.emilsrvr.com' in server box, and
Authentication = GSSAPI (Kerberos5), and Security = SSLv3, both
'Authentication and Login' fail.   (Mac 10.5/Help states that it contains
Kerberos5.)  (Your reference guide states that GSSAPI is Kerberos5.)

4. Each time after closing Mulberry, and re-opening it, I get a popup: "Set
User ID and Password" (pw) for the acct at the top of my list of mailboxes.
 My UID is already inserted since I entered my User ID to those boxes while
creating those accts, but when I type in my pw (set at initial account
creation)> OK> "Could not login to server:  Authentication failed," and
'Set ID and PW Box' repeatedly pops up.  Re-entering pw10-12 times gives
same 'authentication failure.'

5a. IMAP acct creation did not allow Rt-clk-of-IMAP-Inbox to display
'Details>Server' 'OK'-details or 'ready' until I had attempted the pw login
10-12 times for the pop acct.

5b. I logged out of the IMAP acct> closed Mulberrymail> shut down Mac>
Restart Mac> open Mulberrymail>  IMAP is 'logged out' and 'login' fails.
 Message= "Could not login to server: NO [ALERT] Unsupported authentication
mechanism," and server details are NOT displayed.

6a. With various 'Authentication and Security' settings, in the several
times I renamed and then deleted my original 2 pop accts [(with UID as
[email protected]) (per DLd'd Tutorial:  "Mulberry Mail ver.
4.0.8 Tutoriial," by Google search)], and recreated my pop accts, I have
sent emails to my old and new Mulberrymail 'accts,' and all have been
rejected by your domain.  The error reported is "550.550.5.1.1 <
[email protected]>: Recipient Address rejected: user unknown in
local recipient table (state 14)."  I can send screenshots of the failures
if you wish.

6b. I had already added your website/address to the 'trusted sites' in my
Internet Security Program on my Mac 10.5.8.   (Your Mulberry reference
manual is v. 4.0.  I also consulted the DLd'd tutorial: "Setting Up
Mulberry [v. 4.0.7, updated 2/07.])

6c. Prior to deleting my original 2 pop accts, those mailboxes displayed
with 'Logout-Bttn,' but rejected any emails sent to them from different
email companies.

6.d. I consulted your support page> wiki, where I found a posting of "Set
User ID and Password" popup occurring repeatedly in 2007, but NO Reply or
Solution was posted.

6.e. I attempted to send this report and request from within my Mulberry
Mail account at your Support website.  As requested, a copy was saved to my
'Inbox:Sent-mail' at 10:18 p. on 2/1/12, but the requested Cc to my
clearwire email was not received by 1:00 a.m. on 2/2/12 .

7. After 2+ weeks of becoming familiar with Mulberrymail 4.0..8 and your
reference guide, I find I would like to use a Mulberry email acct, and
preferably a secure acct, if possible.  Would you please register/accept my
acct so that it appears in your recipient table so I can successfully
receive email with the acct and reset my pw, or clear the account creation
attempt so I can start over?  And, would you please inform me what I need
to do/correct to make my acct work? I hope I have not wasted 2+ weeks
learning and trying to create a working account with Mulberry Mail.
 Please, promptly send email-reply to me at erittenbach@clearwirenet, until
my Mulberrymail acct is corrected.   Thank you.

Edith Rittenbach