Re: Finding mail problems

** Reply to message from 'o-Dzin Tridral <[email protected]> on Fri, 11
Feb 2005 15:46:28 +0000


> Dear all,
> 
> I would appreciate any help in finding the best places to look when
> there are complaints about people missing messages on lists that I
> manage.
> 
> I've turned on verbose logging on one of the lists, but there's no
> sign of it being unable to send messages to any of the people.  I've
> sent a test message and asked people to reply to me if they receive
> it, so that I can get some idea of who isn't getting messages.
> 
> The problem addresses seem to vary, judging by what people are saying
> - they receive some messages but not others.
> 
> Any clues gratefully received.
> 
> Many thanks,
> 
> '-Dzin Tridral

Your description isn't quite complete, in that you haven't said whether or not
your list *ever* receives a bounce message. If you get such messages from some
addresses (for example, when a subscriber has changed his address and the old
one is no longer valid), then it would seem clear that the problem is at the
receiving end somewhere. And if some addressees receive some of your messages
but not others, and you don't get bounces from the failures, that would seem to
point the finger at their ISP(s).

If you never get bounce messages, no matter what the reason for non-delivery,
you need to look into your configuration files to see where is the
misconfiguration, just as the administrator of this list ought to take a look
and find out why it is configured so that Replying to its messages would send
one's response to the sender of the original message, rather than to the list.

-- 
Stan Goodman
Qiryat Tiv'on
Israel

"When your enemy falls, do not rejoice." -- Proverbs 24:17

"Too bad the only people who know how to run the country are busy driving cabs and cutting hair." -- George Burns