RE: Website link for 62.48.149.231

Good afternoon,

As I related this "customer doesn´t have any mail server", because this IP was assigned to another customer. This is IP is used to access internet and to send mails to our server(By our customer). We are an ISP and we have mail service (smtp), that our customers use by sending mails (Outlook -> SMTP Server).

Their internet access (IP 62.48.149.231), sends packets (mails, GETS to internet pages, etc)....
If you have problems  understanding the network flow tell me and I'll explain better.

Best regards,
 
Henrique Simal
 
PT Comunicações
DSW - Direcção de Soluções Web TI
DSW / GTO / SSE

-----Original Message-----
From: Paul Howarth [mailto:[email protected]] 
Sent: terça-feira, 6 de Setembro de 2005 15:50
To: Henrique Manuel dos Reis Simal
Cc: [email protected]
Subject: Re: [DSBL-Contact] Website link for 62.48.149.231

Hello,

Henrique Manuel dos Reis Simal wrote:
> Good Afternoon,
> 
> We are the ISP provider. Our customer doesn´t have any mail server, so at this moment he has as IP 62.48.149.231 blocked in your lists.
> 
> This IP was in use by another custumer and we think that was the reason why it got blocked.
> 
> We need that this IP to be removed from your list.
> 
> Please can you solve this problem.

As the ISP, you should be able to read the mailboxes postmaster or abuse 
at ptprime.net. However, there does not appear to be a working mail 
server for that domain, so the first step should be to fix that (or 
change reverse DNS for 62.48.149.231 to point to a domain that does 
actually have a working administrative contact address).

Once that's done you should be able to use the removal system on the 
DSBL website to remove this IP.

Regards, Paul.